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No incoming texts

(Topic created on: 3 weeks ago)
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taximan63
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Everything is working apart from incoming texts

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4 REPLIES 4
Tourbillon De La Vie
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New sim/esim? Checked with network provider
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johnz237
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Is absolutely no texts are coming through contact your provider.

*if its a new sim sometimes it can take a few days to move over
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JAMES4578
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Hi @taximan63  Welcome to the Samsung Community :smiling-face:

some additional advice:

Firstly check that there are no issues with your Network  or signal and that Mobile Data is enabled. check that your preferred sim is assigned to Messages, Settings-Connections-Sim card Manager. check thst Text is set as Default if that is preferred option, Settings - Chat Settings -Select Default Messaging Type, and set this to 'Text or Multimedia Messages'. If you go to Messages- Menu(3 dots)-Settings-More Settings-Text Messages check that a number is poulated in the Message Centre Section.  sometimes there can be issues with RCS on  Samsung Messages. 


otherwise  you may need to clear the Messages cache,Settings-Apps-Messages-Storage-clear cache. If no solution try resetting the Network connections,Settings-General Management-Reset-Reset Network Settings. could try a Soft Reset by holding down  Volume Down and Power Button  for around 10 seconds until the Device Reboots  to see if that makes a difference, this clears memory and can solve some issues.  if it is a physical sim you could try in another Device  (if available) to see if the same issue ot  try another sim.

If does not resolve you may need to contact your Network.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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AmberLouise
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You need to give abit more info here. Is it a new sim? Are you using Google/Samsung messages?
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