Getting past the setup text verification

[CHowardArt]

This is for my elderly parents…

They have a Samsung A15 5G sold by Trac Fone.

it appears to have been setup before, but when it’s turned on, we have to go through the set up procedure like it’s a new phone. All is well, and things like their email address appear without needing to enter them.

The problem arises when it wants to verify the telephone number. It’s asks for the number, then supposedly sends a text with a verification code. We can’t get to anything like Messages to GET the code! We’re locked in this set up screen and can’t move beyond it!

Does anyone know how we can fix this problem??? I mean, I can’t get to ANYTHING, I’ve tried swiping in all directions, trying all buttons… Enough to leave me scratching my head…

Trac Fone wants us to purchase a maintenance plan to even talk to them… My dad wants to chuck the phone and get a landline…

please help…

Samsung A15 5G sold by TracFone…

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Are you able to pop the sim into a different phone to get the message

[xSteveuk]

Try a Soft Reset:

Press and hold the Power and Volume Down buttons simultaneously until the screen turns black and the Samsung logo appears, according to Samsung.

This can sometimes resolve minor issues preventing access

[-Robot-]

It seems your based in the US, I would suggest that you post on your regional forum to see if anyone else can help.

Not that we are not willing to help but user on the US community may better suited to assist as Tracfone is US only carrier

[arianwen27]

This seems like an american super locked down device. You'd need to contact tracfone more than samsung.

They put their own things on the phone to limit it and add these buggy checks