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Original topic:

System pop ups.

(Topic created on: 21/05/20 19:50)
Jasonlummy
First Poster
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Galaxy A Series

Hello. I have recently updated my a9 2018 to android 10. Since I've done this the system pop ups stay on my screen for ages even over other apps or the home screen. I've soft reset & hard reset, not sure what to do next cause it's so annoying. Can I change /disable this? 3988.jpg

 

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AndrewL
Moderator
Moderator
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Galaxy A Series
@Jasonlummy: Are you using a downloaded, third party keyboard app? If so, to troubleshoot the issue, have you tried temporarily switching to the Samsung Keyboard, as per the notification, to see if this helps? Can you also try restarting the phone in Safe Mode by pressing and holding the Power button > Press and hold the 'Power Off' prompt on screen, then select Safe Mode? Monitor the performance for an hour or two, and if the notifications cease in this time then the issue is likely to be stemming from a third party application. If this is the case, restart the phone and remove any apps you've installed since resetting the A9.

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