welcome to our Community! 😊
Could you tell me if this behavior occurs with a specific application or with different applications?
Could you also provide me a photographic evidence in which the reported "transparent rectangular" is visible?
I can advise you to proceed with a system cache memory cleanup, called Wipe cache partition, following these steps:
- Turn off your phone
- Check the USB connector is used, for example by connecting it to a PC
- Press and hold the Power and Volume High button
- When Samsung appears, it only releases the Power button
- When the blue screen appears, also release the High Volume key
- In the following screen there will be many items: move with the volume button up or down to select "wipe cache partition"
- Confirm this choice with the Power button
- Move to the "Yes" item and confirm again
- Finally, position yourself on the "reboot system now" item and confirm.
I would like to reassure you that this operation will not delete any personal data, however, all those obsolete system cache files that can in some way generate temporary malfunctions will be deleted.
I remain at your complete disposal.
Have a nice day!
Hello 👋🏻 good afternoon
Thank you for replying
No, this problem isn't limited to just one app. Rather, I encounter it when using all apps, whether they're those I downloaded myself from play store or those included with my phone's operating system.
Yes, of course, I will send you two pictures and you will see the difference between them and you will see the transparent rectangle that I talked about .
I will do the solution you suggested to me, but before doing that step I want to make sure from you that my data will be safe and will be not deleted when I do this process ( wipe cache partition ) Such as pictures, videos, etc.
I will wait for your reply and thank you again .
Have a nice day too.
Thank you for replying
No, this problem isn't limited to just one app. Rather, I encounter it when using all apps, whether they're those I downloaded myself from play store or those included with my phone's operating system.
Yes, of course, I will send you two pictures and you will see the difference between them and you will see the transparent rectangle that I talked about .
I will do the solution you suggested to me, but before doing that step I want to make sure from you that my data will be safe and will be not deleted when I do this process ( wipe cache partition ) Such as pictures, videos, etc.
I will wait for your reply and thank you again .
Have a nice day too.
Hello @SIMO7AMED777,
thank you for your feedback and for the screenshots you provided.
In this case, before performing the Wipe Cache operation we recommended earlier, you could also proceed with clearing the data and cache of the single One UI Home process.
This way, you will perform a targeted cleanup of the process that manages this functionality.
Keep in mind that, once this operation is performed, you will need to reset the customizations such as wallpaper, theme, etc.
You can do this in the following way:
-
Settings
-
Applications
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Next to “Personal applications” press the three lines with a down arrow
-
Enable “Show system applications”
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Ok
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One UI Home
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Storage space
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Clear data
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Clear cache.
After that, you will need to restart the phone and check if it functions correctly.
If it is not sufficient, you can proceed with performing the Wipe Cache, which performs a deeper cleaning of residual files.
Let me know?
Bye!
