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samsung a71 freezing and black screen

(Topic created on: 03-06-2024 02:50 PM)
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matthias_samsun_a71
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My Samsung A71 no longer wants to turn on, when i press on the on button it just stays black and when I press the on and volume down button, I get a strange error screen. This started a few days ago when only the screen sometimes froze, but now it doesn't turn on at all. does anyone know what to do?20240603_114339 (1).jpg

 

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Piper123
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Hey there

I'm a bit confused as to why you are pressing "on and volume down" to start the device???

What happens when you simply press and hold the on button? It should after a few seconds vibrate then the Samsung logo should appear....
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matthias_samsun_a71
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i have tried that but then nothing happens at all

 

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BandOfBrothers
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@matthias_samsun_a71 

Have a look at this troubleshooting link > https://www.hardreset.info/devices/samsung/samsung-galaxy-a71/ 

Ultimately you may need to seek assistance from a Samsung Service Centre. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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