Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Weird problems with A13 voice/data issues

(Topic created on: 03-06-2024 04:17 PM)
169 Views
mikesndbs
Apprentice
Options
Hi. I purchased two new Galaxy A13s that initially worked well on my Vodafone connection. Then we found voice calls became impossible due to chop. Eventually found that switching to 2G only allowed good voice calls. Then today discovered mobile data not working, unable to browse Web etc. The only fix was to take the sim card out of slot 1 and put in slot 2. Mobile data now working however calls were impossible again. Checked and 4G/3G/2G had been automatically selected. Changed back to 2G now Mobile data does not work. Spent hours with Vodafone lack of support and getting desperate. Please help.
0 Likes
4 REPLIES 4
Piper123
Samsung Members Star ★
Options
Hey there

Vodafone and EE have switched their 3g network of entirely. (Three are in the process and o2 are switching off next year).

If you have set your device to 2g only, then mobile data will only be 2g which is virtually useless for Internet.

You need to be on 4g/LTE/3g/2g or similar then you'll be able to make calls on the 2g network and use data on 4g but I suspect 4g may be weak in your area from what you have said in your thread.
mikesndbs
Apprentice
Options
Thanks, yes tried that. When I selected as suggested voice calls become impossible but yes mobile data works. Can't seem to get the phones to use WiFi calling either
0 Likes
mikesndbs
Apprentice
Options
Incidentally is there a way to switch off lte on these phones? Doing that on my old A02 fixed the voice issue
0 Likes
Piper123
Samsung Members Star ★
Options
For WiFi calling, you'll need to get your network to provision it to your account.

Then go to the phone app, click on settings, locate WiFi calling then toggle it on.