Personally, I think that people trying to help here were just that - trying to help. We only have <500 replies here - so a small sample of what was actually going on I would assume. But what pees me off is Samsung's silence and their advice. I can understand that Samsung could not have known when the first half dozen or so reports came in what the issue was. But it must have become apparent quite early given 1) The timing (ie after a rollout), 2) Device being affected, 3) Symptoms - that they had a rollout issue (especially as they had already had a rollout issue that stopped the rollout earlier in the year). Just reading the replies here, Samsung were advising hardware repairs, cache clearing, identifying apps etc . The knowledge that the upper management must have had didn't seem to filter down to their tech support and contact centres - so naff advice was still being given to users after they knew they had a problem. To me then 'piper's' (a user) advice and comments pale into insignificance compared to Samsung's own actions.
