20-02-2023 08:17 PM in
Galaxy A SeriesHello All!
When using my Samsung A13 (4G version) and using mobile data, it seems to switch to H, H+ and E with full service. On H nothing seems to load and same with E. But if i switch off mobile data and turn it on again. it connects to 4G and loads everything? i cant figure out what the issue is. on my older phone it didnt have this issue and connected to 4G with no issues
20-02-2023 08:10 PM in
Galaxy A SeriesHello All!
When using my Samsung A13 (4G version) and using mobile data, it seems to switch to H, H+ and E with full service. On H nothing seems to load and same with E. But if i switch off mobile data and turn it on again. it connects to 4G and loads everything? i cant figure out what the issue is. on my older phone it didnt have this issue and connected to 4G with no issues.
21-02-2023 05:33 AM in
Galaxy A SeriesTypically the phone would connect to the strongest signal available where you are.
Maybe the connection where you are is weak !
Does this happen everywhere or in a particular place.
Sometimes resetting the network connection via settings, general management, reset, reset network can help.
And check your Apn settings too.
You can run a diagnostic test via your Samsung Members App.
A Samsung Service Centre can also check the phone too @allycatSOM
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-02-2023 05:08 PM in
Galaxy A Series22-02-2023 05:53 AM in
Galaxy A SeriesPlease Tey the troubleshooting tips I've provided.
Unfortunately this can be the issue of the network too.
"Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
23-02-2023 04:56 PM in
Galaxy A Series