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Original topic:

Problems receiving text messages - A51

(Topic created on: 19/01/21 17:00)
ToniaHolden
First Poster
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Galaxy A Series

Hi everyone,

 

My mom got a Samsung Galaxy A51. While she can send text messages out without a problem, she doesn't receive them unless her Wifi is on. So I can see the message she sent me - I can respond and it shows as it has gone through on my end, but she never receives it until she turns her wifi on. I can't figure out how to fix this! Any ideas?

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Pugs1957
Superuser I
Superuser I
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Galaxy A Series
Who is her carrier?
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ToniaHolden
First Poster
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Galaxy A Series

I believe she's with Fido

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AndrewL
Moderator
Moderator
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Galaxy A Series

@ToniaHolden: That's a strange one. If she enables Mobile Data instead of Wi-Fi, is she able to receive the messages? To troubleshoot the issue, if she has RCS Chat enabled on her device, ask her to open the Messages app > Tap the 3 dots in the top right > Settings > Chat Settings > Advanced Calling and Messaging, and disable the feature temporarily to see if this helps? 


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ToniaHolden
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Galaxy A Series

I'll get her to try this today and see if it helps!

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