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Original topic:

Photo extension

(Topic created on: 20-07-2021 03:37 AM)
RichT1221
Apprentice
Options
Galaxy A Series
Why does my A10 have heic instead of jpg extension? Cannot attach pics to emails

2 Solutions


Accepted Solutions
Solution
AndrewL
Moderator
Moderator
Options
Galaxy A Series

@RichT1221: Further to the advice offered by @LiquidSnake please head to the Camera app > Tap the cog symbol > Format and Advanced Options > HEIF Pictures, and toggle this option off. 

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Solution
LiquidSnake
Troubleshooter
Options
Galaxy A Series
No problem! If my tip helped, please click the three dots on my comment and select accept solution. Thanks! 😉

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8 REPLIES 8
LiquidSnake
Troubleshooter
Options
Galaxy A Series
Maybe to fix this, make sure;
Go to Gallery -> Click the three dots -> Settings and ensure Convert HEIF images when sharing box is turned on 😎
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Solution
AndrewL
Moderator
Moderator
Options
Galaxy A Series

@RichT1221: Further to the advice offered by @LiquidSnake please head to the Camera app > Tap the cog symbol > Format and Advanced Options > HEIF Pictures, and toggle this option off. 

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RichT1221
Apprentice
Options
Galaxy A Series
Apologies for late reply - thanks for help. Sorted
RichT1221
Apprentice
Options
Galaxy A Series
Apologies for late reply. Thanks for tip. Sorted
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Solution
LiquidSnake
Troubleshooter
Options
Galaxy A Series
No problem! If my tip helped, please click the three dots on my comment and select accept solution. Thanks! 😉

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RichT1221
Apprentice
Options
Galaxy A Series
I have new A12. My email is with BT. Back ground colour to inbox msgs is black. How do I change it to something else?
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RichT1221
Apprentice
Options
Galaxy A Series
Re black background to BT webmail emails. Agrrrrr-vating!
Now sorted. How, I hear you scream?
Simples really.
Open your inbox.
Bottom right of screen, tap the 3 horizontal bars. In pop up window, select Dark mode & follow instructions to turn off.
Hope this helps members that have been driven mad thanks to B(army) T(echnical) misfits.
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joliyasmith
First Poster
Options
Galaxy A Series

It is a default format for A10 and their are many apps that are usable for converting this format to jpg. Total Media Converter is app that lets you convert HEIC images to JPG easily. You can also choose to convert images into a variety of other formats, such as PNG, thus making it a better fit if you prefer more versatility also check here.

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