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@RichT1221: Further to the advice offered by @LiquidSnake please head to the Camera app > Tap the cog symbol > Format and Advanced Options > HEIF Pictures, and toggle this option off.
It is a default format for A10 and their are many apps that are usable for converting this format to jpg. Total Media Converter is app that lets you convert HEIC images to JPG easily. You can also choose to convert images into a variety of other formats, such as PNG, thus making it a better fit if you prefer more versatility also check here.
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