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overheating

(Topic created on: 13-09-2020 12:13 PM)
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dec53
Apprentice
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My A10 is 8 months old the last two days it was rundown in power and overheating during the night when no in use. I removed all new apps but that didn't help 

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5 REPLIES 5
AndrewL
Moderator
Moderator
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@dec53: Sorry to hear that you're experiencing this issue. If you head to Settings > Device Care > Battery > Battery Usage, can you see any apps listed here that are using a lot of battery? If so, make sure to disable these apps when not in use, along with any others, via the Recent Apps button. I also recommend switching off Wi-Fi, Mobile Data and Bluetooth when not in use, and reducing your overall screen brightness. 

NoteGuyIreland
Voyager
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That's usually caused by an unstable app running amok in the background.
If it happens again try a factory reset and install 3rd apps individually as you need them, that way you have a better chance of identifying the culprit
dec53
Apprentice
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☝️
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ecosse01
Voyager
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Try a soft reset (Power + Vol down until black screen). If it's still running the battery and overheating then a factory reset.
dec53
Apprentice
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👍