New phone & sim

[BevStowell]

Hiya, my new a32 has arrived with a new sim & I've set upmost of it, but the phone hasn't asked me which sim so doesn't have a o2 connection. Any ideas please? Thanks x

[Bwillg]

Phones generally do not ask you anything about sim and network settings as these are supplied to phone from network. If this is new sim have you activated the sim with o2? If not you should either call them or log on to your o2 account to activate the sim

[BevStowell]

Does it not ask for network & pay monthly or pay as you go? Thanks

[KholaI]

Hey @BevStowell 

Could you try the steps in the following link: https://www.samsung.com/uk/support/mobile-devices/how-do-i-manually-select-a-network-on-my-samsung-g...

[BandOfBrothers]

Hi @BevStowell 

The sim that came with the phone will likely be a blank sim card.

There will be no account or mobile number associated with it.

The Blank Sim Card is sometimes sent if you want to use a sim swap to replace your current one or your new phone won't accept your current sim card size.

o2 device-and-sim-support/activating-your-sim and Sim Swap. 

If your current sim card will fit in the new phone then just use your old sim card.