Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

New Fingerprint Registration not working

(Topic created on: 07-08-2022 07:36 AM)
Members_3YVOgKv
First Poster
Options
Galaxy A Series

Biometrics: When I try to register my fingerprint in Settings, the screen is too dark. See photo.

Brightness hi

Screenshot_20220807-071827.jpg

Brightness high, auto brightness off. 

So can't do it! Nothing happens. What next? #A71

1 REPLY 1
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Do you have a screen protector fitted at all that maybe hindering the sensors @Members_3YVOgKv 

If not then you may have to have it looked at via a Samsung Service Centre or from where you acquired the phone from.

Sometimes a factory reset after backing up can help in some cases.

Support links >

https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/ 

https://eu.community.samsung.com/t5/galaxy-a-series/a71-fingerprint-problem.

Fingerprint Scanner Troubleshooting. 

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes