07-12-2020 02:30 AM
I bought my Samsung A71 in June 2020. I waited for software updates, tried removing screen guard, moisturizing my hands etc but in vain.
My fingerprint scanner after registering has never matched and it just doesn't work. Could it a hardware issue? Can i get a replacement for this?
07-12-2020 05:23 AM
Fingerprint scanners can certainly be hit and miss sometimes @ATirthgirikar
Deleting the fingerprints and starting again can help.
A couple of tips I picked up when setting up the finger prints are.
When setting up take x3 scans with each thumb and then rotate the phone around when taking further prints of each thumb so your phone can read both thumbs from the same finger print scan. Scan your prints as you would normally hold the phone.
Also using two fingers when setting up one fingerprint works pretty well.
Go into Settings . Biometrics and Security. Biometrics Preferences . Turn Off Screen Transition Effect.
Then go into Settings and search for Optomise Battery Usage. Tap in Optimise Battey Usage tap to show All and scroll down to com.samsung.android.biom and toggle Off
For me this improved the fps on my Note.
I also have dry skin on my fingers and so find it sometimes beneficial to moisten my fingertip by breathing on it before unlocking the phone.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
07-12-2020 09:05 AM
Thank you @BandOfBrothers
I tried doing everything you suggested but even after that when I go to check added fingerprints at that time it shows no match. No matter what.
07-12-2020 11:29 AM
Then I'd delete the fingerprints and factory reset.
Or let a Samsung Experience Store or Samsung Service Centre can take a look.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
07-12-2020 12:32 PM
11-10-2024 06:23 PM
Help me my fingerprint not working
11-10-2024 06:31 PM
Please help me.My fingerprint is not working