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A14 5G Fingerprint sensor does not work

(Topic created on: 23-11-2024 10:23 PM)
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BertilB
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Have had my A14 for a month. The fingerprint sensor has worked until now. I now get the message "Hardware for fingerprint not installed". The sensor on the side button is quite clean. Ideas how to fix this?

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GoanGeek
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Hello Hello Hello.

Have you tried a simple phone restart 🙏
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
BandOfBrothers
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Hello @BertilB and Welcome to the Samsung Community Forum 👋 

I'm sorry to learn your experiencing issues with your phone. 

Some troubleshooting steps are >

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BertilB
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A restart seems to be the first step. Is this the Reboot that BandOfBrothers suggest? But, do I loose all data and apps on the unit?

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GoanGeek
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Na. That a different one. This is just turn phone off and on
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
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BertilB
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Thanks for your advice. I did the Clear your cache partition. No effect, still the message The fingerprint sensor does not work. Did the Forced reboot. No effect. There was no option Repair Apps in the Menu system, so I could not do that.

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