05-07-2024 11:58 AM
My A32 5 G heats up & switches on & off spontaneously very frequently specially if I stop using it or while charging it.
Has anybody experienced that?
Any ideas on the problem or solutions?
05-07-2024 12:45 PM
05-07-2024 01:00 PM
@Mounis: Prior to the phone's power cycle, do you see a notification on screen to warn you that the device is heating up? Are you using the USB cable that came packaged with the phone, along with a genuine Samsung 15W plug adapter?
In the meantime, please make sure to close any apps when not in use via the Recents button in your Navigation bar. Also, head to Settings > Device care > Optimise now (if available) > Memory > Clean now. I also recommend switching off Wi-Fi, Bluetooth and Mobile data during periods of downtime.
06-07-2024 11:34 PM
06-07-2024 11:37 PM
06-07-2024 11:51 PM
07-07-2024 10:57 AM
@Mounis: For guidance on how to backup your device and restore it to its default factory settings, please take a look at the link below, which will walk you through the process.
If the issue should persist following the factory data reset, then please head to samsung.com > Scroll to the bottom of the screen > Contact us, and reach out via your preferred contact method, and an advisor will be able to arrange for the phone to be inspected and repaired by an authorised Samsung engineer.
17-09-2024 09:45 PM
My Samsung galaxy s20+ 5G just crashes and switches on & off spontaneously, this is the 3rd time of it happening in just 1 week, when ever it happens audios and videos can no longer work, can even make call. What do I do