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Lost old phone and it wasn't backed up. What can I do to retrieve my data?

(Topic created on: Friday)
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kuba110
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I have manged to log in to the same samsung and Google account that was on the lost phone but I can't seem to get back any of my pictures or videos? 
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-Robot-
Samsung Members Star ★
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If not backed up there is no chance of recovery
JAMES4578
Samsung Members Star ★★
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@kuba110  presumably you mean it is not backed up anywhere, you have not synced with One Drive or used any other cloud/local storage?  It stresses the importance of backing up  and not risking losing personal memories.https://www.samsung.com/uk/support/apps-services/methods-to-back-up-and-restore-data-to-galaxy-devic... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


AndrewL
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@kuba110: Pictures and videos are no longer backed up to Samsung Cloud, however they should have been automatically backed up to your Google account, provided you didn't disable this feature on your previous device. 

With this in mind, please swipe up from your Home screen, tap on the Google folder, then select 'Photos' (Wi-Fi connection required). Hopefully you will find an archive of your images and videos here.