Sound input

[TheSteve]

Hi

The sensitivity of my microphones on my A34

Has lowered conciderably, they only pick up local sounds now. This affects voice recorder

And video recordings. I have backed up and factory reset my phone, left it switched off over night, i even contacted Samsung but all i got was there usual "You bought it off Amazon, we cannot help you" reply. Has anybody got any other ideas? Any help would be appreciated

Thank you.

[johnz237]

Hi! Welcome to the Samsung Members community!

I would buy an air canister and some cleaning wipes (alcohol) to see if the reason is due to debris.

I don't quite understand what you mean they're refusing due to it being bought on Amazon? Legally, your item has a warranty from someone. Was it refurbished or brand new? Your consumer rights apply, and you have a warranty regardless of where you bought it. Reach out to Amazon and see if they can help. I'm saying all of this assuming it's been less than a year. If not, I'd suggest paying for a repair.

[TheSteve]

I have blown it with an air canister, no difference. It is over a year old by 2 months, and the Amazon seller no longer sells on Amazon. The Samsung guy also said something else disturbing. Because the phone was not manufactured in the uk, they cannot give me a repair order number. Samsung do not manufacture phones in the uk.

[johnz237]

Anything over a year old would be a paid repair, regardless.

Contact Samsung to book a paid repair. They should only need the serial number/IMEI, which can be found in settings. If required, your proof of purchase is on the invoice from your original purchase. I would never buy anything unless it was sold by an official retailer, Samsung, or it says "sold and dispatched by Amazon." Otherwise, you could be scammed or given an out-of-region item.

You could also look into consumer rights.