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Original topic:

In call volume issues

(Topic created on: 19/02/21 18:56)
SteveB1903
First Poster
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Galaxy A Series
I bought the Samsung A20e handset from Carphone Warehouse 2 weeks ago and keep experiencing low in-call volumes in a lot of calls. It's not every call but probably half. I keep having to switch to loudspeaker but you can still tell a difference in some calls and some you still can't hear properly. Anyone know this is a bug and if there is a fix?

Many thanks in advance 👍
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TessM
Moderator
Moderator
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Galaxy A Series

Hey @SteveB1903 ,

Let's try to run a hardware test on your phone to see if the receiver is working correctly. To do this, you just need to follow the steps listed below:


1. From the phone dialler, enter *#0283#.
2. Select RCV Packet Loopback ON (it may appear as Start : RCV_1stMic on some devices).


Say a few words as if you were on a call. Can you hear your voice correctly?

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SteveB1903
First Poster
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Galaxy A Series
No I can't hear my voice on Start: SPK_1stMic. The other option was Start: SPK_2ndMic and I could hear my voice on that
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