My (wife's) phone (galaxy A52), exactly 1-year-old on this date, suddenly, out of nowhere, started asking for an unlocking password: "Your password contains at least 4 characters, including at least 1 letter."
The phone was not ever locked, neither with PIN, nor fingerprint, nor with a password.
All we can think of is that some OS update happened, and the phone just locked because of a bug in the update procedure.
We tried to unlock it via Find My Phone, but UNFORTUNATELY, even though the phone was located successfully and the service connected to it, but when we tried to unlock, it just said that the remote unlock option was not ON.
This is just terrible. No words to say. Desparate.
Factory reset is out of the question.
What to do?
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
James, you say "technically should not happen", but it happened. I'm not sure if the password was ever set up (probably not), but I am sure password was NEVER used. Even using PIN to unlock is tiresome and also never used it, let allone the whole password.
How could it happen that is suddenly asks for password? It's a business phone, and now already for 3 days it's LOCKED, and the whole business is on hold.
@DanijelDomazet: Did you add any Biometric lock screen options, as this would require a PIN or password for verification purposes. If not, and if you have valid proof of purchase containing a key identifier of the phone, such as the IMEI number, you have the option of reaching out to our Help Desk to arrange for the device to be unlocked at one of our Experience Stores or Support Centres. I understand that this is not ideal, and apologise for any inconvenience this may cause you.
I dont think Biometrics was activated, other than by accident maybe, but that is so so unlikely.
Sure, we have a proof of purchase, IMEI, and have reached out to Samsung support over the phone. However, they keep us waiting now for 3rd day.