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HELP!!! MOBILE PHONE LOCKED, ASKING FOR PASSWORD: "Your password contains at least 4 characters, including at least 1 letter."

(Topic created on: 03-08-2022 05:35 PM)
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DanijelDomazet
Apprentice
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My (wife's) phone (galaxy A52), exactly 1-year-old on this date, suddenly, out of nowhere, started asking for an unlocking password: "Your password contains at least 4 characters, including at least 1 letter."

The phone was not ever locked, neither with PIN, nor fingerprint, nor with a password.

All we can think of is that some OS update happened, and the phone just locked because of a bug in the update procedure.

We tried to unlock it via Find My Phone, but UNFORTUNATELY, even though the phone was located successfully and the service connected to it, but when we tried to unlock, it just said that the remote unlock option was not ON.

This is just terrible. No words to say. Desparate.

Factory reset is out of the question.

What to do?

 

29 REPLIES 29
Taimoor 5973
First Poster
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have u got the soloution? i m facing the same .

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Taimoor 5973
First Poster
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HAVE YOU GOT ANY SOLOUTION ? I AM FACING THE SAME.

 

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Taimoor 5973
First Poster
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HOW YOU RESOLVED THE ISSUE?

 

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Taimoor 5973
First Poster
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HAVE YOU SORTED THE ISSUE? I am facing the same.

 

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Taimoor 5973
First Poster
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did you get any help for said issue? i am facing the same.

 

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Taimoor 5973
First Poster
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i am facing the same, pleaseadvise for what to do .i dont want to loosemy data.

 

 

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Journeym
Journeyman
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So far I couldn't get any help. Samsung support (UK) haven't been helpful. They are keen on factory reset which I do not want as there is extremely important data in the device (s23 ultra). But still trying to get Samsung do something about it. I suspect the problem might be linked to software issue. Never give up!
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AnnMoonMan76
First Poster
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Had my S23+ for a year. Exactly the same problem, gonna have to pay £30 for Samsung to reset the phone. It's a total con. Tried Samsung and Google password as suggested but no good
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password issue
First Poster
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Facing same issue...how to correct it???

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Majorbafe
Student
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So... bad news for you.

Samsung services always say it's not a bug, they say it's a user error while using the phone. From what I can understand, too many users are making the same "mistake" while using a samsung mobile phone for this to be an user error or a usefull feature....

Of course that if so many people are having this issue, it is not a usefull feature to be locked out of your phone forever: the only solution is to factory reset the device.

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