Update 2023/2024/2025: *This header message is updated regularly*
Problem can be reproduced 100%. The problem ALWAYS occurs after 9 to 10 days of system runtime. The problem was observed on 5 of 5 6 of 6 Galaxy A14 devices, purchased at different times, no other models testet yet. (A12 tested, see page 5), My Device has already been sent for service once.... See page 3 for experience. The cause for the Problem is unclear. Strong indication that it affects at least the entire Samsung Galaxy A14 model series. Samsung currently seems to be in contact with manufacturer of components to find the cause.
According to Samsung, the problem has been fixed and there is a specific date/time when the update will take effect. Read last Page.
Hello community,
I've had a new Samsung Galaxy 14 smartphone for about 5 weeks and I noticed something strange about the battery consumption. Doesn't have to be a problem, but I find it very unusual. FIRST I would like to mention that I practically do not use the smartphone. It's on my desk 24/7 and I only use it a few minutes in the evening to log into my bank account. That's why I automatically activated the flight mode 23 hours a day using the Samsung routine/modes. The smartphone is set to maximum battery economy. I use my old smartphone for everyday use.
(Edit: Clarification from 09/2024: The problem is NOT related to the flight mode, wifi or seems related to anything else, it happens after 9-10 days of system runtime)
This is why the following picture bothering me now:
-Significantly increased consumption in the last few days, for no apparent reason. This is the second discharge process since I had the device, the behavior was not observed during the first discharge process from my point of view. Update: I have currently charged the device back to 80% and now the battery still seems to be discharging relatively quickly. Yesterday 11 p.m. 80%, today 3 p.m. 74%
-The room temperature was about 2-3 degrees warmer in the last few days, but that shouldn't explain the matter?
-There is NO app usage on the days.
-Android 13 with ONE UI Core-Version 5.1
Update: After Reeboot the Smartphone seems to have a normal battery drain again. I can only wait for it to happen again
Today is 15.04.2024
1.) "The Second Device 2/2"
As mentioned, I got access to ANOTHER A14.....
The second device seems to have exactly the same problem, after 9 to 10 days of system life the battery consumption "increases". Today the device still had 41% battery left, with a runtime of 300 hours 15 minutes. The device was in airplane mode/not used the entire time. See Screenshots.....
2.) "I briefly held a other smartphone in my Hands"
I also briefly have access to a Nokia g22. The results are in no way comparable/usable, especially for such a short period of time. But as a possible orientation.
Both devices were in airplane mode throughout the days, and the Samsung G14 obviously didn't have the battery drain at this time... not yet
| Date | Time | Samsung Galaxy A14 | Nokia G22 |
| 11.04.2024 | 21:50 | 85% (fully loaded) | 100% (fully loaded) |
| 12.04.2024 | 21:48 | 83% | 100% |
| 13.04.2024 | 21:49 | 82% | 99% |
| 14.04.2024 | 21:47 | 80% | 97% |
| 15.04.2024 | 5:30 | 80% | 97% |
See again next week, when my repaired A14 should have oder not have.... battery drain again.
Hi there, @DrWage, and thanks for updating us. I've responded to you separately from my own account and from the Sam_UK inbox, having advised you to write to our shared/primary Moderator account.
I did not see the messages that you sent during the week until today, so I hope that the information I have provided in the messages will help ensure you get this matter fully investigated and resolved.
