Update 2023/2024: Problem can be reproduced 100%. In my situation the problem ALWAYS occurs after 9 to 10 days of system runtime. Device has already been sent for service once. See page 3 for experience. The cause for the Problem is totally unclear. Strong indication that it affects the entire model series Read post
Hello community,
I've had a new Samsung Galaxy 14 smartphone for about 5 weeks and I noticed something strange about the battery consumption. Doesn't have to be a problem, but I find it very unusual. FIRST I would like to mention that I practically do not use the smartphone. It's on my desk 24/7 and I only use it a few minutes in the evening to log into my bank account. That's why I automatically activated the flight mode 23 hours a day using the Samsung routine/modes. The smartphone is set to maximum battery economy. I use my old smartphone for everyday use.
This is why the following picture bothering me now:
-Significantly increased consumption in the last few days, for no apparent reason. This is the second discharge process since I had the device, the behavior was not observed during the first discharge process from my point of view. Update: I have currently charged the device back to 80% and now the battery still seems to be discharging relatively quickly. Yesterday 11 p.m. 80%, today 3 p.m. 74%
-The room temperature was about 2-3 degrees warmer in the last few days, but that shouldn't explain the matter?
-There is NO app usage on the days.
-Android 13 with ONE UI Core-Version 5.1
Update: After Reeboot the Smartphone seems to have a normal battery drain again. I can only wait for it to happen again
Today is August 24, 2023, the problem with the battery drain persists.
What will be tried this time:
-The problem will be reported to Samsung as I now assume it's a software issue with some system app or OS.
-The "GSAM Battery Monitor" app was installed to better monitor the CPU load and battery.
-I will confirm that the problem really occurs between day 9 and 10 after reboot.
-If the problem occurs, I won't restart this time, but will try to see which system apps are running and disable them. In theory, quitting the app should also stop the battery drain.
-The self-configured automatic mode for saving energy was deactivated, self-configured routines were deleted (Bixby routines). Maybe the problem has to do with that. But I have to turn on/off the mobile data/cellular connection manually.
-I checked for software updates, there were none. I updated a few apps through the Google Play Store. The Google account was then removed from the smartphone again
-I have disabled fingerprint unlock in case that might be the cause.
-I wiped the cache using the recovery function
-Google Play Services disabled and stopped.
-Google Play Store disabled and stopped.
-Try to Stop Messages, but always activates itself. Change Battery Mode from "optimized" - > "constrained"
Results from the last test:
-The smartphone could survive about 22 days with battery. Without the problem (occurred twice) it would have been massively longer. The battery problem was always detected within 24 hours and the smartphone was restarted immediately. It shouldn't be like that!
It was last loaded at 85% (7/2/2023 8:33 PM) and was loaded again today at 37% (7/24/2023 3:14 PM).
The problem seems to appear after 9 to 10 days of operating system running.
Confirmation again that restarting the smartphone temporarily fixes the problem
For Some reason, Google Play Services and , Messanges shows up in the battery historie. Needs further investigation. On Thursday I received two SMS from the provider that my data volume was renewed. Basically nothing special
Issue reported via the Samsung Members app (27.07.2023) Samsung answered quickly and friedly, forwarded the problem to the responsible department, hopefully they will take care of it and then get back to us.
Reporting the problem took about an hour because I first had to install the Members App and all the necessary logins (Google, Wifi) then write text on the PC because the smartphone is not really suitable for writing (for me). Then transfer the text via .txt to the smartphone, then realize that the character limit for reporting is 1000 characters, shorten the text... Usual fun, It's ok, let's see what happens next.
Unfortunately, I have to check the Samsung Members App regularly on my Smartphone for messages, because you cannot view answers online or get mail? Maybe there is an option, have to take a closer look at the app.
Addition, I noticed another thing:
I checked the Samsung Members app this morning to see if there was already a reply. GSAM Battery Monitor shows the following picture. Below you see CPU and Cellular connection.
Cellular and mobile data enabled 5:48AM so I can log into the Samsung Members app. An SMS was required to log in, after checking the app mobile communications were deactivated again.
Why is the CPU usage so high since then? Messages App was Running 13:46 hours today in the background, now its 19:26 PM
Between 6:00 and 18:00 the smartphone was not used
Today is the 13.08.2023, the Problem with the battery drain persists.
What Samsung did so far:
-mid/end july: Moderator from the forum described the problem as "strange" and I want to ensure that this get investigated and resolved. Gave the hint to report the error via the Samsung Members App
*Error gets reportet via Samsung Members App on 27.07.2023~
-28.07 Message was forwarded to the responsible department.
-07.08 The responsible department replied that it was not a problem with the battery and that they would like an up-to-date system print. I ran the error message in the Samsung Members App AFTER a restart. Regardless of that problem, Samsung should be aware of it. I described the error and also linked this post here.
-*10.08.2023 - Error gehts reportet via Samsung Members App, this time with current system footprint .
Results from the last test:
-There were 2x problems with battery drain. Once again exactly 9 to 10 days after reboot and then another problem after I installed the Samsung Members App. Why a premature restart was performed.
-The device lasted 16 to 17 days with one battery charge, if the problems hadn't been again --> significantly longer than 17 days
-GSAM Battery Monitor did not show any other peculiarities. In idle mode, all CPU activities should normally be at ~0%.
-I currently assume that the problem can be reproduced after 9 to 10 days! Possibly only if, like me, you use your smartphone not very often.
-I don't know if there tends to be two problems or if certain activities trigger the problem prematurely.
-Enabling the features specified in the last post did not fix the issue.
-It was last loaded at 85% (7/24/2023 21:36 PM) and was loaded friday at 18% (8/11/2023 14:50 PM).
What will be tried this time:
-I disabled the battery saver mode to rule it out as a cause. I also think that the mode is practically useless in my case. The smartphone is not used all the time, what is the use of the mode?
-A new Android vupdate was installed, see if it does anything.
| 24.07.2023 21:36 | 85% | 27,50 | 4183 | 0 Tage 1h 32m 1 | 48% | ||
| 25.07.2023 22:00 | 83% | 24,10 | 4122 | 1 Tage 1h 55m 48 | -2% | ||
| 26.07.2023 22:02 | 81% | 23,40 | 4107 | 2 Tage 1h 57m 36 | -2% | ||
| 27.07.2023 22:00 | 77% | 22,00 | 4076 | 3 Tage 1h 56m 3 | -4% | Reporting the Error to Samsung | |
| 28.07.2023 22:01 | 74% | 23,40 | 4047 | 4 Tage 1h 56m 46 | -3% | ||
| 29.07.2023 06:31 | 72% | 25,10 | 3945 | 4 Tage 10h 26m 44 | -2% | ||
| 29.07.2023 21:59 | 67% | 24,50 | 3973 | 5 Tage 1h 55m 17 | -5% | ||
| 30.07.2023 22:04 | 64% | 24,20 | 3946 | 6 Tage 1h 59m 38 | -3% | ||
| 31.07.2023 17:37 | 59% | 30,90 | 3778 | 0 Tage 0h 2m 39 | -5% | Restarting the System, due to increased Battery drain after installing and reporting the Error via Samsung Members App at 27.07.2023 | |
| 31.07.2023 22:00 | 59% | 23,60 | 3868 | 0 Tage 4h 25m 52 | 0% | ||
| 01.08.2023 22:00 | 56% | 24,50 | 3851 | 1 Tage 4h 25m 36 | -3% | ||
| 02.08.2023 22:00 | 53% | 23,50 | 3824 | 2 Tage 4h 26m 18 | -3% | ||
| 03.08.2023 22:00 | 51% | 23,20 | 3760 | 3 Tage 4h 26m 21 | -2% | ||
| 04.08.2023 22:03 | 49% | 21,80 | 3817 | 4 Tage 4h 29m 15 | -2% | ||
| 05.08.2023 22:09 | 47% | 22,10 | 3814 | 5 Tage 4h 34m 52 | -2% | ||
| 07.08.2023 04:26 | 45% | 22,60 | 3781 | 6 Tage 10h 52m 13 | -2% | ||
| 07.08.2023 22:00 | 43% | 21,90 | 3788 | 7 Tage 4h 25m 26 | -2% | ||
| 08.08.2023 22:06 | 41% | 20,80 | 3793 | 8 Tage 4h 32m 18 | -2% | ||
| 09.08.2023 21:59 | 40% | 21,70 | 3780 | 9 Tage 4h 25m 21 | -1% | ||
| 10.08.2023 16:52 | 35% | 22,80 | 3721 | 9 Tage 23h 17m 28 | -5% | Battery Drain detected, again between 9 and 10 day after Restart | |
| 10.08.2023 21:34 | 30% | 28,10 | 3740 | 10 Tage 3h 59m 36 | -5% | ||
| 11.08.2023 12:36 | 23% | 21,60 | 3742 | 10 Tage 19h 2m 14 | -7% | Battery Drain after night, Reporting to Samsugn again. This time with systemprint before restart | |
| 11.08.2023 14:50 | 18% | 32,20 | 3698 | 0 Tage 0h 6m 30 | -5% |
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Today is the 10.09.2023, the problem with the massive battery consumption of the Samsung Galaxy A14 after ~10 days of System runtime still exists.
The Problem is:
-The Samsung Galaxy consumes ~2% battery per day. This value is consistent, reproducible and confirmed by various records. This should be the normal battery drain with my smartphone settings/use case.
-After exactly 9 to 10 days of system running time, battery consumption begins to increase dramatically. from about 2% to even 10% a day, for no reason
-The high battery consumption continues UNTIL you restart the smartphone.
-Theoretically I could get over a month of battery life, but not with the problem
Results from the last test:
-I tried to find something using the “GSAM Battery Monitor” app. A member of the forum drew my attention to the fact that you can display the wakelocks of the apps with certain apps settings. Unfortunately it didn't produce any results. (See attached Table). Best suggestion so far
-I would like to point out again, that the problem CONSISTENTLY/ALWAYS occurred after exactly 9 to 10 days of battery life. This is 100% reproducible.
-The "battery saver mode" is not the reason for the error. I would like to mention here that in my optionion this mode is probably completely useless in my situation. In my opinion, the mode only summarizes certain settings without any benefit to battery life.
What will be tried this time:
-I'm out of ideas, I can only try setting the smartphone completely to factory settings. Maybe calibrate the battery.
-I'm currently in the process of collecting more clear and unmistakable screenshots so that everyone understands the problem and has to rule out other causes directly. So that Samsung Support "easier" can understand what the problem is.
What Samsung did so far: (No adequate/helpfull reaction so far)
-mid/end july: Moderator from the forum described the problem as "strange" and I want to ensure that this get investigated and resolved. Gave the hint to report the error via the Samsung Members App
*Error gets reportet via Samsung Members App on 27.07.2023~
-28.07 Message was forwarded to the responsible department.
-07.08 The responsible department replied that it was not a problem with the battery and that they would like an up-to-date system print. I ran the error message in the Samsung Members App AFTER a restart. Regardless of that problem, Samsung should be aware of it. I described the error and also linked this post here.
-*10.08.2023 - Error gehts reportet via Samsung Members App, this time with current system footprint .
-16.08.2023 Message from Samsung that nothing could be found and that I should contact remote support myself. I first had to look for remote support because the link provided was incorrect.
-22.08.2023 Because I didn't know how remote support could help me with the problem, I first contacted chat support. An hour spent writing with chat support. I first had to explain the problem. The diagram was commented that the battery consumption is completely normal. The battery was checked for the second or third time. After pointing out that other Samsung employees saw things differently, checked again. The suggestion was made to start the smartphone in safe mode and see if the problem occurs. I activated safe mode. However, had to abort the test early because I needed to transfer money and to do this I had to disable safe mode for the third party apps (the few I have) to work.
-22.08.2023 I then contacted remote support. The employee first wanted to do all the tests that had already been done. I explained the problem again. As far as I remember, the battery was tested again or should be tested. The suggestion was that I should do a "soft reset". A “soft reset” is nothing but a restart, which is what I’ve been doing since the beginning. The suggestion then came that you should take the device to a Samsung service center. This is probably located in Berlin, among other places. You can also send it to Samsung, where Samsung may be able to identify an error...... *no comment*
