27-10-2023 09:13 PM in
My phone is not powering on when I hold the power button. I tried looking for other ways for it to turn on, (pressing both the volume up and down buttons to show the blue warning screen) but it doesn't work and only shows the battery animation with the percentage. Got anything that will help?
27-10-2023 10:42 PM - last edited 28-10-2023 11:09 AM
Hi @Linksab , You may need to connect to computer or plug in USB-C Headphones.
Press and hold the Volume Up key and then press and hold the Power key
When the Android logo displays, release both keys.
The Android system recovery menu options should appear, there will be an option to Reboot system now, this will start the phone.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
29-10-2023 11:06 AM in
@Linksab: Are you using the official USB cable and plug adapter that came packaged with the A13 5G, and does the cable fit snugly into the USB port? If so, connect the phone to your charger for at least 30 minutes, then try pressing the Power and Volume Down buttons together for around 10 seconds to see if you're able to boot up the device in this manner. If the problem persists, then please head to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via your preferred support channel, and an advisor will be on hand to assist you further.