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Original topic:

Galaxy A13 5G power button not working

(Topic created on: 27-10-2023 09:13 PM)
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Linksab
First Poster
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My phone is not powering on when I hold the power button. I tried looking for other ways for it to turn on, (pressing both the volume up and down buttons to show the blue warning screen) but it doesn't work and only shows the battery animation with the percentage. Got anything that will help?

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4 REPLIES 4
JAMES4578
Samsung Members Star ★★
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Hi @Linksab , You may need to connect to computer or plug in USB-C Headphones.

 Press and hold the Volume Up key and then press and hold the Power key
 When the Android logo displays, release  both keys.
 The Android system recovery menu options  should appear, there  will be an option to Reboot system now, this will start the phone.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Linksab
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It didn't work for me I tried connecting it to computer. It still shows the charging screen

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AndrewL
Moderator
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@Linksab: Are you using the official USB cable and plug adapter that came packaged with the A13 5G, and does the cable fit snugly into the USB port? If so, connect the phone to your charger for at least 30 minutes, then try pressing the Power and Volume Down buttons together for around 10 seconds to see if you're able to boot up the device in this manner. If the problem persists, then please head to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via your preferred support channel, and an advisor will be on hand to assist you further. 

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Linksab
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It's also an AT&T phone by the way

 

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