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Original topic:

Galaxy A10s No software update

(Topic created on: 18-11-2020 07:39 PM)
Bake1
Journeyman
Options
Galaxy A Series

My A10s software update doesn't work.

tried several times to update i keep getting this message.

Your current software version isn't supported. visit a service

9 REPLIES 9
DUMITRU79
Troubleshooter
Options
Galaxy A Series
How did you try to update ? OTA or flash it with a PC ?
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Bake1
Journeyman
Options
Galaxy A Series

DUMITRU79, OTA

 

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Have you ever rooted the phone etc @Bake1  ?

 

Who supplied the phone i.e Samsung directly,  a Network or imported ?

 

Perhaps try Samsung Smartswitch to update.

A Samsung Experience Store or Samsung Service Centre can take a look. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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marcellerra
Explorer
Options
Galaxy A Series
if any of that fails, I'd maybe suggest trying to do a soft reset in order to get the phone to kickstarter the update, I think that's possible somehow, if not I know you can go into the safe mode and try, or try resetting to factory reset as if it was just out of box, I know a pain but only things I can think.
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Bake1
Journeyman
Options
Galaxy A Series

BandofBrothers, I Don't know how to root phones, Phone may well have been imported and i have tried smartswitch several times.

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Bake1
Journeyman
Options
Galaxy A Series

Marcellerra , would it be Reset settings or reset accessibility settings .

 

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marcellerra
Explorer
Options
Galaxy A Series
what was the update for, a software or firmware? and if want to do a reset be careful to back up everything just incase you lose them, but I'd recommend a soft reset or a full factory reset, as it will reset phone completely and when you switch it on and connect to a internet connection and it should start to update to the latest update.
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Bake1
Journeyman
Options
Galaxy A Series

I have done factory reset and still won't update. Just say's current software version isn't supported.

Security patch level: 1 December 2019.

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Bake1
Journeyman
Options
Galaxy A Series

Seems this phone was imported from Thailand , Any Ideas how i can update???

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