Cannot turn off call forwarding

[Vlad M]

Hello I have galaxy a54. I accidentally set up cl forwarding but now I can't turn it off. I have tried all short codes and all of them say the same error as shown in the image below. Clicking "Turn off" on the number does not work either, as it gives me this message.

 

[Vlad M]

I have only 1 SIM card. There is no problem with the Sim slot as it fits perfectly and there is no dust in the slot.

[Sonora]

Have you tried turning off redirection through the menu?

[lminvti]

Could be the network issue as some of these usually won't work on PAYG sim cards. You can try turn airplane mode on for few seconds and turn it off also turn mobile data on and off and see it that helps, also have you tried reset network settings?

[Vlad M]

I tried all 3 already...

[Vlad M]

Yeah, gives me the same error as in the first post 

[Sonora]

Or call your operator to turn off forwarding.

[lminvti]

Think if nothing works that would be the best thing to do.

[BandOfBrothers]

I'm wondering if a factory reset will help @Vlad M 

Just don't use any back up to reset the phone back up. 

However if this js being driven by the sim card or your account then only they can help. 

If i can be of any further help please don't hesitate to ask  😎 

[Vlad M]

I don't think its a SIM problem, I tried with another SIM and it's still on

[Vlad M]

I'll try, but is using Smart Switch a problem? (From my old phone, which does not have forwarding set)