SIM card number

[Emma100300]

Hi, my Grandad's phone has two numbers on his contact profile. Top number is his phone number and the second appears to be one on his SIM card. He's got dementia so is getting confused with it, how do I remove this? It's the number with the blue arrow, see attached.

[BandOfBrothers]

Hi @Emma100300 

Did he ever have a temporary number from the network while moving network's for example.

If so the temporary number will have been on the sim card. 

If so if you arrange with him and his network for a sim swap to happen via your network  this will put his current number onto a blank sim card meaning only one number will show. 

If i can be of any further help please don't hesitate to ask  😎 

[Moiramon]

Unfortunately I don't think you can remove the number on the SIM card. He's obviously changed his phone at some point and kept the number from his old phone. Therefore you end up with 2 numbers.

[Moiramon]

I'll try that as I have 2 numbers showing. 👍