Can't transfer files from android (10.0) to Mac (Mojave 10.14.6)

[aggiecelina]

Hi,

I'm having exactly the same problem as described here: https://support.google.com/android/thread/31736395?hl=en What is the solution?

[CarlH]

Hi @aggiecelina. That could be an issue with Android File Transfer itself. Have you uninstalled it and downloaded the program again?