search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Samsung A16 phone not recognised by Windows 10PC

(Topic created on: 3 weeks ago)
351 Views
MartinOShea
First Poster

3 weeks ago - last edited 3 weeks ago

Options

I have just replaced an old Samsung Android mobile phone with a new A16-5G one. The old phone connected with a standard USB cable and allowed files to be exchanged with Windows 10 via This Computer.

However, the A16-5G is not being recognised by Windows.

I have loaded onto the PC the latest Samsung device driver but without change. Moreover, I see no settings on the phone for USB connections to be configured as per the display at https://deviceguides.vodafone.co.uk/samsung/galaxy-a16-5g-android-14/connectivity/transfer-files-bet...

Given that the new phone charges from Windows, is there a setting I am missing somewhere? Should not a new connection be recognised by Windows by default?

I am using a USB-C (phone-end) to USB-A (PC-end) cable. Changing the PC's USB port has had no effect.

Can anyone advise?

0 Likes
6 REPLIES 6
arianwen27
Maestro

3 weeks ago

Options
If there's no notification on the phone talking about usb with the option to change mode, it means there's no data connection.

Meaning the phone is getting power from the pc, but no data. Could be you're using a cable that doesn't support data connections.

If that notification on the phone isn't there, the issue probably isn't to do with windows, it's something physical
0 Likes
MartinOShea
First Poster

3 weeks ago

Options
In response to arianwen27

"If that notification on the phone isn't there, the issue probably isn't to do with windows, it's something physical" Does this mean a fault with the phone?

0 Likes
arianwen27
Maestro

3 weeks ago

Options
In response to MartinOShea
I wouldn't say the phone. Probably the cable. Try a different usb port on the pc, try a different cable
0 Likes
MartinOShea
First Poster

3 weeks ago

Options
In response to arianwen27

I have tried several USB ports on the PC already. Perhaps a new cable is the best approach.

 

0 Likes
RevengeOneUI
Navigator

3 weeks ago

Options
In response to MartinOShea
It would be the cable, make sure you are using a data cable.
0 Likes
JD473829
Apprentice

2 weeks ago - last edited 2 weeks ago

Options
What @arianwen27 said about no data connection, once I had a USB C to USB A cable and it was like I want to say 3m long and when I plugged my S8 in (that's how long ago it was), my PC didn't acknowledge that anything had been plugged in, my phone didn't even get any current from the USB port edit: I guess that my cable was too long to transfer files
0 Likes