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Original topic:

Can't add Emergency contacts

(Topic created on: 16-01-2023 12:45 PM)
Alnasim
Journeyman
Options
Galaxy A Series
Hi,

For some reason when I go to add emergency contacts my contacts don't show up. 
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7 REPLIES 7
Obsydian
Big Cheese
Options
Galaxy A Series

Hi they are usually setup in the SOS or screen information settings

Regards, Obsydian

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Alnasim
Journeyman
Options
Galaxy A Series
Tried that. My contacts don't show up when I'm trying to set it up
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JAMES4578
Samsung Members Star ★
Options
Galaxy A Series

Hi @Alnasim  Have you accessed via  settings-Safety and Emergency, ensure Emergency SOs is toggled on.  Go to Emergency Contacts-Add Member.  Contacts should appear enabling you to Select.   Judging from Members 'previous experience it seems the contacts need to be saved to the phone rather than the Sim Card.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .

QTUSA
First Poster
Options
Galaxy A Series

Save contacts only to the phone?  This doesn't help millions of Samsung customers that save their contacts to their Google account.  Not sure why, but I can see the emergency contact names, but they do not do anything with the locked screen.  In other words, I can read it but they don't call, there is no visible phone number, just the names that do not do anything.

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cjfp
First Poster
Options
Galaxy A Series
Still doesn't work with non phone contacts !
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Alnasim
Journeyman
Options
Galaxy A Series
Neither does it work if it's saved on the sim. It's incredibly stupid. Only works if it's saved to Google
Alnasim
Journeyman
Options
Galaxy A Series
Other way round works with numbers saved on google account, doesn't work for numbers saved on the sim
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