Can't add Emergency contacts

Alnasim · ‎16-01-2023

Hi,

For some reason when I go to add emergency contacts my contacts don't show up.

Obsydian · ‎16-01-2023

Hi they are usually setup in the SOS or screen information settings

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Alnasim · ‎16-01-2023

Tried that. My contacts don't show up when I'm trying to set it up

JAMES4578 · ‎16-01-2023

Hi @Alnasim Have you accessed via settings-Safety and Emergency, ensure Emergency SOs is toggled on. Go to Emergency Contacts-Add Member. Contacts should appear enabling you to Select. Judging from Members 'previous experience it seems the contacts need to be saved to the phone rather than the Sim Card.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

QTUSA · ‎16-03-2023

Save contacts only to the phone? This doesn't help millions of Samsung customers that save their contacts to their Google account. Not sure why, but I can see the emergency contact names, but they do not do anything with the locked screen. In other words, I can read it but they don't call, there is no visible phone number, just the names that do not do anything.

cjfp · ‎26-04-2023

Still doesn't work with non phone contacts !

Alnasim · ‎26-04-2023

Neither does it work if it's saved on the sim. It's incredibly stupid. Only works if it's saved to Google

Alnasim · ‎26-04-2023

Other way round works with numbers saved on google account, doesn't work for numbers saved on the sim

Topcat01 · ‎13-07-2023

So I had the same problem. I solved this by importing my contact from my sim to my phone.

So, go to contacts.

Tap the 3 lines. Manage my contacts. Import contact. Import contact from Sim...to the phone. That missing contact should now hopefully be available in the emergency list.

Best of luck.

burto23 · ‎13-07-2023

I have the same issue with majority of contacts not appearing in the Emergency Contacts list to choose from. I try and add an Emergency Contact and it shows only 1 contact which is on a secondary Google account. I moved the contact I want to that account, yet Emergency Contacts still can't see it.

I moved the single contact visible in the Emergency Contacts list off the Google account to another account and it disappears as selectable in the Emergency Contacts list.

I moved the contact I want to the Phone itself and that contact is now selectable as an emergency contact.

But of course I want the contact in my Google account, not the phone.

The emergency contacts process is broken Samsung.