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Original topic:

Bluetooth not connecting with anything on A8 since latest update

(Topic created on: 26/04/19 18:13)
Apprentice
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Galaxy A Series

My phone updated on 22/04/2019 and since this date my bluetooth will not connect to anything.

 

I first tried with my fitbit, a charge 2. It pops up on the screen saying 'connected charge 2' and then 'disconnected charge 2' after about 15-30 seconds. If I try to sync the fitbit through the app a few times, it comes up saying there is a bluetooth issue and to reset bluetooth, but when I press this it doesn't make any difference. I thought it was the fitbit but it won't connect to my satnav either. For this it keeps popping up telling me to put in the password - it then tries to connect and says it can't. 

 

I spoke to a guy on the live chat who guided me through clearing my cache and data on bluetooth, and reseting all network connections. However nothing seems to work. Any ideas? 

129 REPLIES 129
Explorer
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Galaxy A Series

Glad to hear your phone is working, however I downloaded that update the day of release and my phone is still broken 😭

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Apprentice
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Galaxy A Series

I already have that update. That is what broke my phone. 

First Poster
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Galaxy A Series

I've also been having problems with my bluetooth since the last update. My devices won't even pair. It is extremely annoying. My phone is up-to-date I think. Is Samsung doing anything to fix this?

 

Explorer
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Galaxy A Series

Recieved the Newest Update, hoping for good things during the daily Commute, hopefully no more Manual Syncing 🤣

Apprentice
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Galaxy A Series

Great. Let know how it works out for you. 

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Apprentice
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Galaxy A Series

I downloaded the new update last night but saw no difference in fitbit connectivity, still got the message unable to pair and even in the fitbit app it would tell me device not found. I also updated the fitbit app. I figured I would just have to continue syncing my fitbit data with my iPad. Then this morning I heard the email notification from my phone and it immediately came through on my fitbit! When I checked the app all my data for the day had already been synced, however when I tried to phone myself I didn't get a call notification on my fitbit, but at least it's some progress?! 

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Explorer
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Galaxy A Series

Still not fixed, this is absolutely ridiculous the constant inconvenience of having to resync my bluetooth every time I start my car is absolutely unacceptable.

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Apprentice
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Galaxy A Series

Bad news from here as well. I installed the new Samsung update and the update from Fitbit. I can't sync!! 

New Member
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Galaxy A Series

and samsung states it is not them and wants to charge you to fix it 

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Apprentice
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Galaxy A Series

People seem to hate the new Fitbit update. But as I said, since I updated my A8 last week it's been great. You might not have the newest. If it is the old software no one can fix it.

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