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Camera unusuable after Android 9/One UI update

(Topic created on: 23-04-2019 12:35 PM)
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AX5103
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Hi. I have an A8 2018, which has recently been updated to Android 9.

The phone works fine, but the camera app is impossible to use in Panorama mode, after it was updated to Pie/One UI.

 

I never had any problems on Oreo, now every time I try to take a panoramic picture, the images are not stitched well together and are full of blurry vertical lines.  Every single one of them.

 

I tried to contact Samsung via customer support, but the only answer I've got was to factory reset the device. Of course I did that and it doesn't help at all.

 

I'm so sad they basically destroyed my phone with this update. I only had it for 3 months, now I don't know what to do to make it back how it was.  I can take normal photos with the camera, but not Panoramas. It become impossible to make a panorama.

2019-04-21_124829.jpg2019-04-23_123136.jpg

Has anyone had the same problem with the One UI camera app?

What can I do to fix it?

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1 REPLY 1
vlad277
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Hi, probably you need to do soft reset or factory reset. In my case panorama works okay. Please see the picture of panorama below. 20190718_103446.jpg

 

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