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Original topic:

Bluetooth not connecting with anything on A8 since latest update

(Topic created on: 13/05/19 23:05)
TaylorJ1
Apprentice
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Galaxy A Series

My phone updated on 22/04/2019 and since this date my bluetooth will not connect to anything.

 

I first tried with my fitbit, a charge 2. It pops up on the screen saying 'connected charge 2' and then 'disconnected charge 2' after about 15-30 seconds. If I try to sync the fitbit through the app a few times, it comes up saying there is a bluetooth issue and to reset bluetooth, but when I press this it doesn't make any difference. I thought it was the fitbit but it won't connect to my satnav either. For this it keeps popping up telling me to put in the password - it then tries to connect and says it can't. 

 

I spoke to a guy on the live chat who guided me through clearing my cache and data on bluetooth, and reseting all network connections. However nothing seems to work. Any ideas? 

129 REPLIES 129
CK65
First Poster
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Galaxy A Series
It is not that the connection cannot be established, but the problem is remaining connected... ittermittenly the connection is lost when playing music on my car stereo and other blue tooth devices since not last but previous last update from Samsung. Same issue on a brand new A71, bought last week.
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Silkyk
Apprentice
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Galaxy A Series

I'm the same, there is no option to "contact us" my advanced section is very limited 

Bluetooth history and ringtone sync 

I had another update today 12th May 2019 hoping that was Samsung fixing the problem, sadly it didn't! 

Natalie52
Apprentice
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Galaxy A Series

20190512_095726.jpg

 

JessieT
Observer
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Galaxy A Series

That does not come up on mine That does not come up on mineThat does not come up on mine

 

KimmyB
Apprentice
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Galaxy A Series

Ok , I tried talking to my phone provider EE. They didn't want to know. It was "pay £350 for bringing my upgrade forward or mend and lend" . Who are your providers and what do they say? At this rate I am going to have to buy a second hand older S series as this is not fit for purpose...anyone else got any ideas?

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Christine25
First Poster
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Galaxy A Series

I have this issue too but no 3 dots and option ti contact us

This all happened after my last update

Thank

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liz50
Apprentice
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Galaxy A Series
Cant do it nothing coming up
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TRTazz117
New Member
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Galaxy A Series

I am having the same problem, and have had since the last update.   My fitbit and vehicle bluetooth connected just fine, prior to the last update.   My vehicle struggles to connect, but most of the time will eventually connect.   However, my fitbit will not pair at all, and when I am at work, working as a paramedic, I use my fitbit to notify me of calls/messages when I have my phone on silent or vibrate.     Samsung, please, please, please, fix this!!!    

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Silkyk
Apprentice
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Galaxy A Series

I was on live chat with Samsung asking them about the galaxy A8 asking them is it compatible with Fitbit charge 2 

The response I got was.... yes it will connect via fitbit 's app however features such as calls, messages notification's will not since its a difference brand.

I  went on further asking could they explain why then these features worked prior to the update was released.... to be told to contact fitbit support centre which didn't answer the question, before I could send my reply the Samsung support member ended the chat.... least to say I was livid and didn't get the chat transcript 

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Dougweller
Apprentice
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Galaxy A Series

Just to say I connected my Mpow headphones successfully. So the flashed software has worked to an extent. I may have turned off my Fitbit notifications in error. I did reboot to safe mode once.

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badirca
New Member
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Galaxy A Series

It works for all other bluetooth devices except Fitbit Alta HR for me. I've tried resetting the Alta, resetting phone, everyhing. It just dosen't go through in Fitbit app when syncing.

I just hope they will fix this issue in future updates since it's frustrating to don't be able to use the app.

Thank you !

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NLsam
Apprentice
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Galaxy A Series

Just to let everyone know... I returned my Alta HR within the 30 day return window, and purchased the newer Inspire HR. This paired with the A8 right away, and so far there are no issues with bluetooth service, and notifications are working perfectly. Seems like this could be just as much a fitbit issue as a samsung issue.

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donnacyr
Observer
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Galaxy A Series

This is still happening? My phone  A8 won't sync to my fitbit alta ... sooooo frustrating 

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ElrinaM
First Poster
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Galaxy A Series

Hi,

 

I have logged this with Samsung with the method suggested. I got a reply back saying I should check the tracker devices Bluetooth settings and giving me steps on how to connect devices to Bluetooth. I only have an option now to call them back. no email or any other means of reply. 

 

I have obviously tried all means of connecting, and I was sent a replacement tracker device. Still, I cannot pair it with my Samsung A8 after the android update. so the fault has to be at Samsung, as all the other comments in this post suggest.

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Dougweller
Apprentice
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Galaxy A Series

For those who haven't read the whole thread, Samsung flashed my firmware. Before that Bluetooth wouldn't scan.

 

Now it does, and usually finds my Fitbit Charge 3 - but it says it can't connet and never shows up as connected.

 

BUT EVEN THOUGH IT DOESN'T SHOW, IT STILL SYNCS! Don't assume it won't. It sometimes take a few tries however.

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ElrinaM
First Poster
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Galaxy A Series

Mine is syncing incrementally as well, even though it does not show up as a paired device under my Bluetooth settings as it used to. But because it is not pairing correctly, I am not receiving notifications on my fitbit device. My steps and sleep patterns etc syncs, when forced, but no notifications are coming through... I am currently also unable to update my fitbit firmware because it is not pairing with my A8.

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TylerA
First Poster
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Galaxy A Series

I am having the same issue with my A8.

I ran the update patch and now nothing including my car through uconnect, my Fitbit Charge 2, multiple bluetooth speakers, and other bluetooth devices won't connect.

I reset the network settings, and my car connected for a bit but nothing else would.

Then yesterday my car did not work as well.

 

I then tried to revert back to the prevous patch to fix the issue, and it will not let me due to security.

 

Something is really messed up and needs to be fixed by Samsung ASAP.

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michguzrat
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Galaxy A Series

Also having the same problem. My phone also no longer connects to the built-in bluetooth in my car. 

michguzrat
First Poster
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Galaxy A Series

I just contacted Live Chat support to help with this issue. 

 

Here's a copy of the transcript for the part that worked with my device: 

Morgan: 

Let's launch the phone in the safe mode. It will disable all third party apps in the phone until you restart. We can isolate the issue in the safe mode. I will help you with steps. 


Morgan: 

1)Press and hold power button until you get power menu.


Morgan: 

2)Tap and hold on Power off option.


Morgan: 

3)The phone will go to Safe mode.


Michelle: Okay, it is going into safe mode
Morgan: 

Is safe mode appear  on the phone screen?


Michelle: yes
Morgan: 

Now check Bluetooth connection issue. 


Michelle: I tried with my fitbit and it said "cannot pair"
Morgan: 

Keep me posted. 


Morgan: 

Okay. Let's reset settings of the phone. It will not erase the phone. It just reset all settings. So It might help  us.  I will help you with steps. 


Morgan: 

Settings>>Search"Reset settings">>Tap on reset settings.


Michelle: okay, it has reset
Morgan: 

Now check with result and let me know. 

 

I checked it with my Fitbit Charge 2 and Hidrate Spark water bottle and it works now! Hope this helps others!

 
Delta3
Apprentice
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Galaxy A Series
Thanks for the post, michguzrat. I tried this but it seems to have made it worse... Before it wouldn't sync properly with the Fitbit, but now it won't even pair. Ugh. Samsung, sort this out!
Jy22
Apprentice
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Galaxy A Series

Michguzrat

Thanks for posting that. I'm glad it worked for you, but it unfortunately didnt work for me. Sigh. So frustrating 😫