Bluetooth connection to phone query

[slimboyfat82]

Hi I have a 'samsung A15' and a 'shokz' headset. I have bought them both this year, but so far I have been unable to use the headset with the phone. I have tried the usual ways to connect the two together, switching on the headset, and then attempting to connect, or scanning for devices first and then switching on device but I am not having any luck. 

Is anyone able to help? 

Thankyou in advance

[Fiona26]

https://help.shokz.com/s/topic/0TO4x000000HGCUGA4/getting-started

It mentions turning off the headphones.
Then press volume + for 5 to 7 seconds to enter pairing mode.

[lminvti]

Hi there 👋 and welcome

Try to reset headphones

Other thing you can do is to reset Bluetooth and WiFi in settings > general management > reset

[slimboyfat82]

Thank you so much, I am grateful. I got them working 👏

[slimboyfat82]

Thank-you very much also, it's greatly appreciated

[lminvti]

Not a problem, glad you sorted your problem 👌