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Biometrics

(Topic created on: 14-12-2022 10:42 PM)
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piggo
Apprentice
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Does anyone know how to help me I have a Samsung a225g and a while ago my fingerprint stopped working it wouldn't even us the drop down service you can do to access the navigation buttons at the top. 
I've tried restarting and everything I really sont want to reset my phone. The only thing I get is the image attached when I try to click on the fingerprint sensor. 

Cover image



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6 REPLIES 6
piggo
Apprentice
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This is what comes upScreenshot_20221214_223735_Settings.jpg
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Glenntech
Samsung Members Star ★★
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Have you tried going into the support section on the Members App and gone into diagnostics. Checked fingerprint recognition in the tests?


Might be worth clearing the Partition Cache on the phone
Worth a try before you go down the reset the phone route.

It's a quick simple process that can help a lot

Wiping cache partition fixes some of the bugs and improve performance by removing unwanted cache files.

Turn off your phone.

Connect your phone with a USB cable
to PC or another Samsung mobile

You will see the charging icon on your screen.
Wait till it shows charging with battery percentage.

Next, press and hold the Volume up and Side key simultaneously.
You can press the volume up button just before the Side key.
The Samsung Logo followed by
Samsung Galaxy appears on the
screen.

At this point, release the keys
Phone will boot into Android Recovery mode

In Android recovery mode, using Volume keys, choose "Wipe Cache
Partition" .

Then press Side Key to Confirm by selecting "Yes" and then press Side Key

You get "cache wipe complete" at the
bottom of the screen
Restart the phone to complete the
process
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pigeonfly
Navigator
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If you have a screen protector , take this off I have the s22 plus and had the same issue, works perfectly fine now.
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piggo
Apprentice
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My fingerprint is in the on off button so that means the screen wouldn't effect it
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piggo
Apprentice
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Thank you will give it a go
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pigeonfly
Navigator
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You might need to reset worth a go, also check phone is all updated 👌 😉
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