Account Recovery

[hans254]

Is there a way to regain access to a samsung account I created with a google account when I have access to neither.
I created an account on a new phone with the Gmail account that was used to log in.
Later on the phone was stolen and I don't recall my Google Account's password.
Is there a way to recover my samsung account in this situation. I need this as it may help me recover my google account password.

[willcranston]

Do you have any sort of access to the phone number at all? If not, you can see the steps to recover your Google Account here: https://support.google.com/accounts/answer/7682439?hl=en

You can also write down all of the passwords that you believe it may be and then try all of those.

Check for any other devices which might be signed into the account, such as PCs, Tablets, or Web Browsers on any device.

I wish you the best of luck in your account recovery.

[BandOfBrothers]

Hello 👋 and may I extend a Warm Welcome to the Samsung Community Forum @hans254 

You could see if the Samsungs Accounts Team on  0800 995 1079 can help. 

If i can be of any further help please don't hesitate to ask  😎 

[JordanS]

If you can't remember your Google password, it's advised to head to the Google account log in page and follow their forgotten password process.

Once you regain access to the Google account, you will be able to reset your Samsung account password on the Samsung account log in page below. Select Sign In > Enter your email address and select Next > Forgot Password. 

https://account.samsung.com/