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A53 Wifi and Bluetooth won't turn on after One UI update

(Topic created on: a month ago)
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Wingtips22
Apprentice
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My A53 went to the latest One UI and now, like this other users post (https://eu.community.samsung.com/t5/galaxy-a-series/a-53-bricked-after-doing-system-update/td-p/9739...) the WiFi won't switch on, just toggles itself off after looking for networks for a bit, the Bluetooth does the same, the speaker also crackles so I can't watch a video or take a call so I'm totally reliant on my mobile data and laptop to browse.

Sometimes they will work for up to 20mins and the Bluetooth and Wifi automatically toggle back on together, when it's working like this the speaker crackle also goes away. Then back to normal.

I've rest network settings loads of times, wiped the partition cache, booted to safe mode and even done a factory reset and it persists.

I'm so tired of this as the last One UI update caused my phone to go into a boot loop and Samsung replaced the motherboard free of charge but I lost everything as I couldn't boot the phone up to back up contents. Now this One UI update has caused this.

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5 REPLIES 5
AndrewL
Moderator
Moderator
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@Wingtips22: I'm sorry to hear that you have encountered these issues following a recent update. Based on the persistence of the issue, and the troubleshooting steps you have attempted, I recommend sending an Error Report via the Samsung Members app, so our team of experts can take a closer look at this for you.

To do this, please head to the Members app > Support > Send feedback > Error reports > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

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Wingtips22
Apprentice
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Thank you Andrew, I've done so now

Hoskeith_fold4
First Poster
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... Galaxy fold 4 user here.. what's wrong with the patches these days?? I'm using the phone for business purposes & now the ***** thing just hang on me like this after the update!?

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Nick58328
Explorer
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Hi, did your issue get resolved?
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Wingtips22
Apprentice
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Hi Nick, no, they looked at the log data my phone sent and told me to book in a repair so I'm giving it in tomorrow.

This phone bricked after another One UI update and they changed the entire motherboard (free) but if it's another hardware issue I'd imagine it's just a bad unit.
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