Locked out of A05s

[Aged Lady]

Had one kind reply already but was hoping someone knew and can explain to an 'old lady' just what and how Samsung 'help' when they ask you to contact them because they have permanently locked you out of your 'phone?  They ask you to connect your phone to your computer but WHY and what can they do when you do? 

Need a Factory Reset for a 'NEW' phone that is not even 'set up'  fully yet as I think I must have 'messed it up' in some way. It locked me out and told me my password was incorrect when I tried to turn it off! I had stupidly tried to 'share/copy info. from an 'old' phone my kind brother had given to me (no password on that!) so maybe that 'caused' the problem but I just need to Reset it but of course I cannot!

I have a 'vintage' PC but if I managed to access the USB Port on there and plugged my 'phone in is there a way Samsung helps remotely?  

Thanks in advance.

[BandOfBrothers]

@Aged Lady 

You could try > https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/ 

If i can be of any further help please don't hesitate to ask  😎 

[emmkodi]

Hi I need help my son as a samsung a05s he's changed the pass code and locked the phone I can't access it at all as was never fully set up tried doing the factory reset and it's not working please help