A52s unusable after the recent update

[arctic101]

Yesterday my phone rebooted when I plugged it off from the charger. After the reboot I opened My Files and the phone freezed and rebooted itseld. So, I installed the newest update, but it got worse. The phone now freezes and reboots itself whenever I use My Files, Google Play or open the list of installed apps. It happens in Safe Mode too.

However, when I just use other downloaded apps (e.g., Instagram), everything works fine. I also noticed that 4/5 times when the phone is connected to internet, it reboots after certain amount of time. Sometimes it works fine and I can use other apps while connected to the internet.

The phone memory is totally fine - I copied files from the Internal Storage to my PC and everything works well as usual. Besides that Gallery works as usual with copying and moving picture. I also used Total Commander and it works perfect.

What I have tried already:

- Wiped Partition Cache. Didn't help.

- Deleting My Files using Google Play (it doesn't delete it, but removes the recent update) and updating through Galaxy Store. No effect.

- Updated Google Play services.

- Removed all possible permissions for My Files.

- Deleted some downloaded apps I don't use. These apps were installed long before this started to happen.

- The Protect Battery doesn't influence the reboot either. Tried turning it on or off.

- Removing SD card makes no difference.

- Using 3rd party app to browse the app list works fine and doesn't cause any reboots. 

- Tried using phone in Safe Mode. It works well even when connected to the internet. However, the freeze and reboot happens when opening My Files, Google Play or open the list of installed apps.

Does someone have any idea what else I could try and what could be the possible reason?

[jtaaffe1989]

Try a factory reset

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Before rushing off to do a Factory Data Reset as suggested above, recommended to Wipe Partition Cache first.

It is recommended that this is actioned after every major OS and periodically after security and monthly updates.

[Piper123]

1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

[arctic101]

I tried wiping Partition Cache (actually mentioned in the original post) twice. It didn't help.

[Piper123]

Ok but as your thread was long, readers may lose interest part of the way through. The suggestion was made ahead of rushing into a full reset

So as you've tried the list in your original post, next question is how did you bring data from your last device?

If you used SmartSwitch then there is a growing view in this forum that this isn't the best way.

So I would now make sure you have backed up your device, factory Data Reset then reinstall your gallery/ files, text messages and call logs as you require. Apps should be downloaded from the Google Play Store / Galaxy Store as required so you ensure you have the right version for your device.

[Remoz76]

Hello, same here after latest updates! Please, have you solved? And if yes, how?

Thanks!

Remoz

[Reeiimu]

Me too! I think it might be the new update, my a52s 5g keeps crashing when im in the middle of using my phone. 😞

[Remoz76]

Nope, sorry but my phone still rebooting randomly... 😩

[Suciu R]

can some1 help me...i did update, my phone is in continuu restart loop...i cant reset it to factory cause when i tr the menu, it updates again the last update...so it wont let me get into the menu...