22-03-2022 10:55 PM
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OneUI 4.0 installed.
Frequently, on my home WiFi, my a52s 5G (while connected to the WiFi) will simply not have an internet connection through the WiFi, and it will use my data instead.
I can turn the WiFi off an on, and it works again for anywhere from a few minutes to a few hours while at home.
The signal is definitely strong throughout the small house.
If o go to the WiFi settings, it typically shows I'm connected to the WiFi network, but it's showing a status of "Connected, no internet".
The rest of the devices in the house are fine. The router is only a couple years old, WiFi 5 or 6 tech.
I need sound advice to help troubleshoot this, please.
Thanks
23-03-2022 03:21 PM
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Hi @Members_k2okZDo Try the following :
Go to Settings- Connections - Wi-Fi - Tap the cog symbol to the right of your router - Forget . This is the bottom right on the list. Toggle your Wi-Fi off and on again - Select your router from the list of available connections, and run through all the connection steps.
Thereafter go to Settings - Connections - Wi-Fi - Tap the cog next to your router on my device it is under view More but could be Advanced if that does not show. select the MAC Address Type and set this to Phone MAC. If the issue persists, I would suggest pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, the reason being that this will refresh the software and address any issues that might be causing problems. An idea also to reboot the router if the issue not solved.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
27-03-2022 07:57 PM
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28-03-2022 10:31 AM
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Hi @Members_k2okZDo I would suggest reporting on Samsung Members _Error Reports. Are you able to try the sim card in another device to check if same situation there. possibly you may able to receive a replacement from your provider to see if that rectifies the issue
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
29-03-2022 07:47 PM
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12-04-2022 12:08 PM
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I've noticed the same with mesh networks. Seems fine on networks with only one access point but at home where I've setup a mesh network it's more or less using my data 95% of the time.
No issues on previous phone (one plus 8 pro)
12-04-2022 12:16 PM
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12-04-2022 12:25 PM - last edited 13-04-2022 07:13 AM
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EDIT: my WiFi has been perfect since restarting my phone and not enabling hot spot
12-04-2022 02:29 PM
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@DarrenAF Thanks for your observation, the hotspot may well be an issue for some customers. Hopefully a proper fix in due course.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
20-04-2022 06:49 AM
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Same here. Already thought it could be just right after using hotspot but haven't reboot yet. I'll try reboot right now and not use hotspot anymore to see if it resolves for me also.
