I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.
** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.
** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days.
** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs.
Clearing the cache and resetting the network settings has nothing to do with the bluetooth problem.
The problem occurs even after reseting the whole phone and empying the whole phone cache, so when you open the bluetooth for the first time it has no cashe at all, but it has the problem.
My phone had the problem since I first got it and it also had it after reseting everything again.
As I said, for me clearing the bluetooth cache and network settings made things even worse.
I want to ask if someone COMPLETELY fixed the problem by empying the cache etc.
Because if the sound cuts every 20 seconds and after all now it cuts every 40 or a minute, it is not a solution.
And it is hard for me to believe that clearing the cache works in some phones but not in all phones.
A solution should FIX the problem completely.
Also 5g wifi or 2,4g wifi has no effect, as someone said earlier.
I believe that the only solution is flashing the earlier rom as suggested, but this whould be a first, when you have to downgrade a new phone for it to work.
Some users have reported that clearing the cache and resetting helped, even if not universally. I am aware that others have a solution by flashing the firmware but still users should always be careful, will not go too much into this here. Customers can find information on various sites.
It's quite disappointing knowing this is a well known fault but samsumg still hasn't fixed it. a phone should work out of the box or at least work with a update/patch everyday users shouldn't need to reset Bluetooth settings & network settings to get Bluetooth working I paid over $600NZD for this phone it's used at least 3-4 hours per day for music all via Bluetooth as I hate cables & I might take it back for a refund disappointing as I love the phone apart from this Major Fault.
I too am awaiting a response to this issue from samsung here in the UK. This needs urgent attention as it's a huge disappointment to someone new purchase when it cant they the basics working and have no way to know if a fix is round the corner. Help your fans stay faithful by fixing this asap.