24-01-2020 09:39 PM - last edited 14-02-2020 01:18 PM
Hello,
I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.
** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.
** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days.
** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs.
Thanks,
Yosuef
30-01-2020 10:05 AM
30-01-2020 10:22 AM
after 5 days, I have finally found the solution... I just bought an another phone, and miraculously I have a working bluetooth... thank you zumzung and duck yourself...
31-01-2020 06:55 AM
Yeah, I also have this problem.
Just bought a samsung a51, I already thought that the problem with Bluetooth is on my phone and was going to return the phone to the store (because the Bluetooth headset is very important to me), but found this forum. So the error is in the firmware? I hope it will be fixed in future updates. And what can be done at the moment to fix the problem?
31-01-2020 07:07 AM - last edited 31-01-2020 07:08 AM
@Alex1is2 wrote:And what can be done at the moment to fix the problem?
@M0rix hinted at a possible woraround in Galaxy-A51-Bluetooth-and-WiFi-issues-Causes-and-Temporary
31-01-2020 09:36 AM
31-01-2020 09:43 AM - last edited 31-01-2020 09:43 AM
31-01-2020 09:51 AM
I don't for work Samsung or know any engineers I'm just a disgruntled Galaxy A51 user just like you. So anybody searching about Galaxy A51 Bluetooth issues on Google and come across this forum Plz flood this forum with your gripes so Samsung can see that they totally messed up with this phone!!!
31-01-2020 10:38 AM
@djpno76 wrote:I don't for work Samsung or know any engineers I'm just a disgruntled Galaxy A51 user just like you. So anybody searching about Galaxy A51 Bluetooth issues on Google and come across this forum Plz flood this forum with your gripes so Samsung can see that they totally messed up with this phone!!!
That wasn't aimed at you but at the moderators of this forum. Flooding this forum won't help much. Flooding the support might.
31-01-2020 10:42 AM
Yeah just realized that lol. So how do we flood support ?
31-01-2020 10:44 AM