@ggabu500 wrote: @ RolfVonHessen   I know it's easy to just turn mobile data off, but that is not the point of my question.   My old Note 4 happily prioritised WiFi when connected and rarely used mobile data when WiFi was available.   My new Note 10 is connected to my WiFi but still prioritises mobile data.   I want to know how to get my Note 10 to prioritse WiFi when connected. I didn't suggest to turn mobile data off at all, I suggested to turn it off in the wlan settings. That way it isn't used if you you are connected to a wlan. ... View more

@ggabu500 wrote: I have a new Samsung Galaxy Note 10 Plus 512GB 5G; ordered direct from Samsung UK. The handset is connected to my home WiFi and reports a "very strong" signal. However, whenever I download something e.g. a new app, the handset always uses mobile data instead of WiFi.   Yes, I do have "mobile data" switched on in the settings for when I cannot connect to WiFi, however, the handset should be able to prioritise WiFi when connected to WiFi and not needlessly use mobile data, but it seems that this is not happening.   Previously I had a Samsung Galaxy Note 4 and had no trouble with using WiFi.   I only have 500MB of mobile data per month, so controlling mobile data usage is critical for me.   Can anyone help? Invoke settings > wlan, then with the 3-dot-button to the extended settings, there you can switch off the use of mobile data ... View more

@PP54 wrote: Thanks for that Carlol. But I have had this phone for 2 years now and this request to log in has never appeared before. I am not very computer savey and I am concerned that it may be a disguised virus inviting me to download. That would seem to be the mail account of Yahoo : https://www.makeoverarena.com/yahoo-mail-inbox-login/ Do you have the Yahoo Mail app or any other Yahoo app installed ? If yes, delete the aps and see whether the login is gone. ... View more

@Mrclius wrote: If I download the latest available version of Pie for my phone, will I be able to safely downgrade it using Odin? Well, safety is a relative concept ... and that's not supported by samsung, so you'll lose any guarantee you might otherwise have had ... View more

@BandOfBrothers wrote: Some people wouldn't want the caches deleting from their phone automatically unless they have to due to an issue @RolfVonHessen    Now with most Samsung phones it's a pretty quick and simple process to delete the system cache files thankfully.     Yes, for users skilled enough that's easy, the only problem being the tiny font in the maintenance screen. But I know users who wouldn't want to do this. And then you'll have to know that this might be needed in the first place ! ... View more

  Yes, I'm using the phone   ... View more

Fine ! if it doesn't recognize the cover after the next boot and you're tired of removing/inserting the phone, try to wipe the cache partition. ... View more

@Hannibalcat wrote: I have had the same problem for weeks. The only thing that worked was to clear the cache partition, but that only lasted a few days and now the same problem is returning after the android 10 update. Yes, often after an update the cache partition needs to be wiped again : Why isn't the partition cache wiped automatically after an android update ? ... View more

@tys1303 wrote: You say the right things. But in my case the seller answers calls, but asks for some time to deal with the problem. I still don’t know exactly whether it is fraud or not. But the strange thing is that for 5 days now no one can tell me what happened to the phone and why. If someone gives me an unambiguous answer that this phone is stolen or purposefully blocked for certain reasons, I will demand a refund from the seller directly or through the police. But so far I hear only possible guesses. I still have not received a conclusion from Samsung that it is blocked intentionally, so that's why I asked for help here   Have a look at : https://pangu.in/mdm-not-allow-factory-reset-phone-reboot/ . It says :   MDM does not allow factory reset. The phone will reboot automatically It is a security feature in Samsung mobile phone which is made for Samsung stores. basically, manufactured only for the shop display the features of mobile phones. You cannot use this kind of mobile phone personally because it is manufactured by the company only for the showing the features in the mobile phone. if you see MDM does not allow factory reset.   that means it is a demo device which is given by the Samsung company for demo purpose.   MDM does not allow factory data reset is kind of security feature in Samsung mobile phones This security does not allow the user to reset the demo mobile phone. This security is enabled by Samsung manufactured because if the device is on display a demo and I am no news or fake tree reset the phone then all the demo videos will be removed, that’s why Samsung has enabled the security in demo mobile phone. ... View more

@MirceaForce wrote: It's not saying pattent learning ...so that is not a fix ..and yes this need to be fixed asap How long has it been running with the new version ? ... View more

@tys1303 wrote: How to insure against a similar event in the future? 1. Only ever buy from a known vendor. 2. Make sure that you can return the device if problems arise. 3. Only ever accept a device that is in original condition with respect to its operating system. 4. Never ever buy a device that obviously has been configured or customized in any way.   ... View more

That could mean that you bought a stolen device, where the user has activated certain security measures. You'll have to contact Samsung, only Samsung can override this. ... View more

Did you give it some days to build up enough data for the history ? Could you give us some screenshots ? I'm still on Android 9. ... View more

@mcgraaf wrote: Dear sirs, madames,   I have a Galaxy S9+ DUOS (Model number SM-G965F) still running on Android 8.0.0, and the last update was 1st of November 2018. Since then, never got an update anymore. Android 9.0 (Pie) is out for a long time already, but my phone doesn't get updated and it tells me no update is available.    People got experience with this and can help me out? I'd really like to have version 9.0, it takes too long already now. I've found a german topic where a user solved this problem by looking for updates with the samsung members app, you could try that. Install the app, start it, choose "get support", it will show the device, tap on the device, tap "look for updates". https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10-S10-5G/Bekomme-keine-Updates-S10/m-p/1437090#M15256 ... View more

@WilliamPike wrote: Hi! My Samsung S8 is stuck on checking for updates after factory reset. Does anybody have a fix for this problem? Thanks in  advance! You mean it has got wlan connection, but the android updates aren't found or installed, and the installation won't proceed ? Try to abort the update check, after boot configure samsung members app and check for updates from there. There are reports that the search for android updates works better that way. ... View more

@Leosmumma wrote: Hi all, I backed up my s7 and then took the SIM out and reset it. I then decided to continue to use the s7 so put the SIM back in and set it up but my pictures seemed to be gone. They are not in Google pictures either, please help.... Where and how did you do the backup ? Perhaps in your samsung account ? ... View more

If you use the "My Files" app and do an analysis does it confirm the problem?       ... View more

Now that's interesting ... you're not the only one : https://eu.community.samsung.com/t5/Other-Smartphones/Mysterious-miscellaneous-files/td-p/372758   @Samsung: can you help ? ... View more

@Josh261995 wrote: What security update are you on for your Samsung A70? I'm still on September. Considering it's nearly December...? Have a look at https://security.samsungmobile.com/workScope.smsb : Current Models for Quarterly Security Updates² [...] Galaxy A2 Core, Galaxy A10, Galaxy A10e, Galaxy A10s, Galaxy A20, Galaxy A20e, Galaxy A20s, Galaxy A30, Galaxy A30s, Galaxy A40, Galaxy A50s, Galaxy A60, Galaxy A70, Galaxy A70s, Galaxy A80, Galaxy A90 5G So that's OK, you'll probably get the december patch. ... View more

@Anky92 wrote: I am also facing the same issue.My phone storage is 512 GB but available is only 24GB. I hardly have any applications installed. Can someone advise on this please. Are you sure you've got 512 GB of INTERNAL memory ? That's not the SD-card ? Whatever, give us a screenshot of settings > maintenance > storage       ... View more

Do I understand this correctly : you now see everthing and the issue is solved ? ... View more

@_Seyko_ wrote: I've read a lot of topics about this problem and still no solutions. Bought a new Samsung A80 and noticed that many equalizer settings are gone (bass/treble knobs, Concert hall sound and etc.). But these settings i saw on other model (Note series) with the same android version. Even after update no changes yet. Maybe somebody solved it or there is no hope to fix it? Are you sure you looked at the right places ? If yes, could you provide a screenshot ? Anyway, IMHO it is best to ignore the built-in sound settings and instead use a good music player app that brings its own equalizer, say Neutron or PowerAmp. ... View more

@RickC99 wrote: It's obvious that a device driver is needed but I'm unsure about how to make this happen. I'm not familiar with Samsung/Android devices so I don't know if there's an onscreen popup to 'Trust' the device (like on iPhones) which would lead to subsequent installation of missing drivers... which I couldn't see anyway as the phone has no screen output. Yes, it seems the phone needs at least a login, which won't be possible without a screen. Samsung offers a service "find my mobile" https://www.samsung.com/global/galaxy/apps/find-my-mobile/ which, if it should have been properly set up on the device, would allow the user to access the phone from remote and backup its data to the samsung cloud. But I guess that this hasn't been prepared here. So there's probably only one option : get the phone repaired. ... View more

@RickC99 wrote: My daughter's toddler has smashed my daughter's Samsung phone. She's already had it replaced and swapped SIM but wants to know if it's possible to retrieve photos of her daughter from the internal storage of her smashed device. She doesn't care about anything else. The phone powers up (I charged it and the charge indicator went from red to green) but there's no screen output at all. All I can see is a steady green light to the left of the top front Samsung logo. (The rear glass is also broken just above the charging point so I can't even tell what model it is.) Is there a storage dump tool or can a mobile phone shop or Samsung service centre do this? If you connect the phone via USB to a PC, what happens ? Does it show the internal storage ? ... View more

@BandOfBrothers wrote: You may need to factory reset @TEmreD    Or perhaps wipe the partition cache, less work then the factory reset : https://thedroidguy.com/2019/11/samsung-galaxy-note-9-safe-mode-wipe-cache-partition-and-reset-applications-1088680 ... View more