A20e wont connect to Wifi

[Markys1]

I have a A20e that has stopped connecting to wifi.  When trying to connect to my home network it fails and can authenticate, also does not show our 5Ghz network, also away from home it wont connect to any other wifi networks which it had in the past.  I have reset the network setting but still having the issue.

[Mitzzz999]

be worth checking for any software updates available... and definitely backing up your data like contacts, media files etc... be interesting to see if it still does this after a hard reset.