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Original topic:

Losing photos after Google Play update

(Topic created on: 06/11/20 06:31)
Pris_A
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Galaxy A Series

Google play sent out an update yesterday, the phone restart itself after the update, and then my camera photos in SD card are almost completely gone (just few photos left in September).  
The phone and the SD card are quite new (both bought in Sept) so I have no idea why this will happen.
Tried to search in SD card by Samsung My File app and Google Files app, just seeing some corrupted files in SD card DCIM file;
Also tried some photo recovery app but no luck, I can only find the thumbnail of those photos which stored in storage.
I do not have any backup in Google Drive or OneDrive, is it impossible to get those photos back?😞

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angiea249
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Galaxy A Series
the same has happened to me ! whats going on ?
Pris_A
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Galaxy A Series

Yesterday I was getting an update again, this time with Samsung itself.
And yes, the photos disappear again, luckily this time I have an backup on google drive, but the photos I lost last time still never coming back.

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