A20e charge port burning

[DollyBunny]

I have an A20e, I bought it in March 2020. For about 3-4 weeks it has stopped charging by fast charge, never thought anything of it until I charged it last night and when I removed the charge cable, I got a small electric shock and the charge port smelt of burning. 

I have tried cleaning the charge port with rubbing alcohol but it still burns. I assume there is an issue with the charge port. 

I have tried to book a repair but it says that they don't repair this model, I know that the phones have 24 month warranty so will they fix it? If so, how do I contact them, obvs when Christmas is over. My phone charge isn't going to last 3 days. 

[xSteveuk]

You need to get a replacement For charger if hot and burning

Support maybe closed
Due to holidays

https://www.samsung.com/uk/support/contact/

[DollyBunny]

Thanks for the reply. I have tried different cables, have 3 Samsung USB c, and it happens with all, even tried with power bank, so I think it's more likely the phone rather than the cables.

[BandOfBrothers]

I would suggest to approach a Samsung Experience Store or Samsung Service Centre and they'll assess the phone to clarify if they can help under the Limited 2 Year Manufacturing Warranty.

I wish you all the best with this. @DollyBunny 

[AndrewL]

@DollyBunny: I'm really sorry to hear that you have encountered this issue with your Galaxy A20e. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively please reach out to us directly, and an advisor will be on hand to help.

https://www.samsung.com/uk/support/contact/

[DollyBunny]

Thank you for your reply. Unfortunately there is no service centre or experience store where I live but I have contact live chat who have arranged for my phone to be collected and repaired, hopefully.

[DollyBunny]

Thank you for your reply, I have arranged, this morning, for my phone to be, hopefully, repaired. 

[AndrewL]

@DollyBunny: We take matters of customer safety very seriously, so I'm pleased to hear that you have been able to get the support you need, and arrange for the phone to be inspected and repaired. I'm confident that the assigned engineer will be able to resolve your issue, however if you should encounter any further problems then please don't hesitate to reach out. 

[DollyBunny · Accepted solution]

Hello

I would like to thank everyone for the replies and support I have received with my issue. Also a thank you to Samsung for being extremely helpful and understanding.

I have a small confession to make. The issue I found was in the plug. It was a genuine Samsung USB charger plug that I have been using for a while and it never occurred to me to check this, it was not mentioned either when going through the steps of the troubleshooting. To be honest I didn't even think of checking the plug. Everything that I read or found was geared toward the cables or the charging port. So I'm am here to say that check your plug too. I don't know what made me check mine but it was really very hot. Thankfully, I had another plug that was in my phones box, and that has resolved my charging issue. It has even started fast charging again. 

So please forgive me for being a bit of a dunce and hopefully my solution may help someone else.