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Original topic:

2step verification

(Topic created on: 21-04-2020 10:06 AM)
Boogienights
Pathfinder
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Galaxy A Series

Oh nooo changed my number so can't get code now what? Account

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1 Solution


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Rob1985
Helping Hand
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Galaxy A Series

@Boogienights hi i went on done a bit of looking only way is to contact samsung they can disable it for u there was a post on here were someone had that same issue heres the link to it 

https://eu.community.samsung.com/t5/Other-Smartphones/Two-Step-Verification/td-p/603036

Hopefully this will help u could use there live chat service to contact them it might be done faster that way instead of through the members app

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4 REPLIES 4
DannyT
Moderator
Moderator
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Galaxy A Series
Hey there, @Boogienights.

If you no longer have the same phone you'll need to contact Customer Services: go to https://account.samsung.com and select Contact us.

Welcome to the Community!

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Solution
Rob1985
Helping Hand
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Galaxy A Series

@Boogienights hi i went on done a bit of looking only way is to contact samsung they can disable it for u there was a post on here were someone had that same issue heres the link to it 

https://eu.community.samsung.com/t5/Other-Smartphones/Two-Step-Verification/td-p/603036

Hopefully this will help u could use there live chat service to contact them it might be done faster that way instead of through the members app

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Boogienights
Pathfinder
Options
Galaxy A Series

i have same phone just changed number, so when i sign into samsung code comes up ending in old number.   Edit resolved it thanks guys 

Je655
Helping Hand
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Galaxy A Series

Also if you do get back into your two step verification i would recommend copying your backup codes in a safe location for situations like this.

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