21-07-2023 01:48 PM
29-04-2024 09:23 PM
I just purchased
a Samsung 24 Ultra for 1200 pounds online. I spent 3 and a half hours with staff online chat and phoning in person requesting they send me proof of my warranty as they said it is automatically done and I wanted my own proof to keep. I have requested this and spent 3.5 hours speaking to 4 different people and each time asking is it in the right department and being told yes and at the end each time. This is out of my scope I need to transfer you. My device is 7 days old and this is the service I am getting already. As a consumer I don't understand why requesting a warranty on my device to be sent to me is so difficulty. Samsung needs to improve . When my device was sold to me I had such a friendly informative person and with requesting the warranty I was handed from person to person with no regard for after sales help.
24-12-2024 11:07 PM
Samsung won't honor the warranty on my A9 tablet which I bought about 8 months ago, having it sent from Germany to the US. The seller did not specify that, though is willing to let me send it back to Berlin to have them process the warranty service. Why would a worldwide company not honor the warranty worldwide? My problem is that the unit won't turn on despite a long charge and following their instructions soft start it. Failing Samsung fixing it this will have to be my last Samsung purchase.