Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Why does Samsung never honor products' warranties

(Topic created on: 21-07-2023 01:48 PM)
2172 Views
SaltnShake
Apprentice
Options
Im very curious to know if Samsung Electronics has ever honored the terms of the warranty of a faulty product.
I am coming across a brick wall any time i try to make a warranty claim for, i.e., a faulty soundbar (manufacturer fault) and a damaged phone screen.
Samsung always seems to make an excuse, i.e., the soundbar works in the engineer's workshop, the mobile phone's imei shows its not from the UK or Europe.
There always seems to be an excuse Samsung deems to be good enough to refuse service.
I just want to point out that in most parts of the World, packaging products with the promise that if the product becomes faulty, you will accept responsibility, and then deciding to completely ignore the terms of a warranty you made, is illegal.
Samsung has twice refused to oblige the warranty terms of my faulty electronics.

I really dont know how Samsung gets away with. It must be genius to simply ignore the warrant's contract.

Samsung's electronics will not be so popular if buyers can't depend on the warranties, especially when consumers start to realize that this company thinks we are irrelevant.
11 REPLIES 11
Members_pRsZo8T
First Poster
Options

I just purchased

a Samsung 24 Ultra for 1200 pounds online. I spent 3 and a half hours with staff online chat and phoning in person  requesting they send me proof of my warranty as they said it is automatically done and I wanted my own proof to keep. I have requested this and spent 3.5 hours  speaking to 4 different people and each time asking is it in the right department and being told yes and at the end each time. This is out of my scope I need to transfer you. My device is 7 days old and this is the service I am getting already. As a consumer I don't understand why requesting a warranty on my device to be sent to me is so difficulty. Samsung needs to improve . When my device was sold to me I had such a friendly informative person and with requesting the warranty I was handed from person to person with no regard for after sales help. 

0 Likes
mhmiller
First Poster
Options

Samsung won't honor the warranty on my A9 tablet which I bought about 8 months ago, having it sent from Germany to the US.  The seller did not specify that, though is willing to let me send it back to Berlin to have them process the warranty service.  Why would a worldwide company not honor the warranty worldwide?  My problem is that the unit won't turn on despite a long charge and following their instructions soft start it.  Failing Samsung fixing it this will have to be my last Samsung purchase.

0 Likes