Hey all,
I purchased two of these 49" monitors for my office. One of them started flickering. $2k monitor.
I registered the products to get warranty coverage. this is a 32lbs monitor. I schlepped it to my office, opened, etc.
Anyway, i reached out to Samsung customer service. They made me do everything that i already did, unplug, reboot, update. Did all of that. BY the time they finally said they would help, they sent me a link to schedule service.
As i went through the link, it literally asked to chose the symptom. One of those symptoms was "Flickering." Thus, Samsung is well aware of this issue.
When i went the next page, it said my product was not in warrant, and if this is a mistake, to call Samsung. Spent 2.5 hours on the phone with them by that point.
Called them back. They said they would make the service ticket for me. They would schedule me for an in-house repair they said. No one ever called.
I called to follow up, they said that it was automatically converted into a Ship to Repair service. They said they emailed me a label. I said that cannot be correct. Besides the fact that i do not have a box, based on the sheer size of this monitor, i said it has to be a mistake. I asked, you mean "someone will come pick it up?" They said "no." I said "You cannot expect someone to unplug this thing, throw it in the back of car and drive it to UPS. This is a delicate device."
They said "yes sir, you need to bring it to UPS and mail it in. I am in Long Island, NY. They said they had no close service personnel. 5 hours.
3 hours and they said this is the best they can do on this expensive hardware. DO NOT BUY THIS MONITOR. YOU WILL DEAL WITH THIS HEADACHE.
Now i have to figure out how to get this thing down 6 floors, through a lobby, the back of my care, drive it, and package it, and hope it does not break.
